Recoveries Case Manager

Job Description

As a Barclays Recoveries Case Manager this is an exciting opportunity where youll be managing a portfolio of Recoveries cases, including authority to approve recovery costs/allocate IP or LPA limits within own discretion, driving strategies, managingimpairment and costs whilst maximizing value added recovery and to contribute to the evolution of the Recoveries operation. Youll be securing the repayment of cases in a timely manner, within specified sanctioning responsibility and against a range of challengingperformance targets. Barclays is one of the worlds largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creatingfinancial and digital solutions that the world now takes for granted. Working FlexiblyWere committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity forall our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or youre a carer, or whether you need studytime or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs. Hybrid Working We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Were flexible on how thisworks and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may chooseto spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances Please discuss the detail of the working pattern options for the role with the hiring manager. What will you be doing Achieving repayment of impaired debt by formulating and implementing a range of cost effective, timely recovery strategies while balancing time demands across the caseload Presenting and recommending strategies for sanction on cases outside own discretion, and close cases (subject to accreditation) within personal discretion Updating Global Recoveries System and other systems to maintain the accuracy and completeness of bank records Pointing of reference, contact and support for colleague referrals both within the team and wider business e.g., technical queries, strategy formulation Being the principal point of contact for key professionals/stakeholders in building, maintaining, and enhancing relationships and resolving issues Providing informed input around recovery practices, recovery rates and wider industry trends to enable continuous improvement Engaging actively in the identification and resolution of complaints, implementing a course of action to conclusion Identifying actual and potential detriment and vulnerabilities exhibited by customers, taking action to mitigate/remediate where necessary, escalating concerns as appropriate What were looking for: Experience in dealing directly with a range of Business or Personal customers managing their day-to-day requirements Familiarity in the provision of Credit products Evidence of relationship building, both internally and externally Previous experience in portfolio management Skills that will help you in the role: Recoveries experience Knowledge of property related matters, including potential environmental issues Extensive knowledge of CCA and/or Regulated matters, Data Protection & insolvency legislation/requirements as it impacts Recoveries accounts Solid knowledge of Contract, Commercial & Insolvency law Where will you be workingIn the centre of Spinningfields, Hardman Street is right in the centre of the best of Manchesters professional business network. A multi divisional space with Corporate, Wealth, Premier and Digital colleagues, the offices include a client suite for meetingsfor up to 100 people, but are equally intimate for smaller meetings. Set in the heart of the cities gyms , bars, restaurants and shopping, Barclays offices are a real benefit to its 300 staff and an attractive venue for clients.