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Job Location | Manchester |
Education | Not Mentioned |
Salary | £29,366 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Real Time Analyst Mon - Fri, 8am - 6pm, PermanentLocation: ManchesterAnnual Salary: £29,366The Specialist Workforce Analyst roles core responsibility is to manage all the customer contact channels across the Home Services Business Unit in Real Time and near real time covering over 2000 front line solvers and 10 million contacts.You will work with key stakeholders (up to director level) from each area and resource plans, combined with Real Time data to effectively manage customer contact in line with agreed SLAs, mitigating risks where possible.By understanding the key drivers of customer demand through analysis and insight, the analysts provide Real Time management with appropriate recommendations, contingencies, and impact assessments throughout the Real Time window.Realtime Analyst responsibilities: