Quality & Performance Administrator

Job Description

We currently have an opportunity for a Quality and Performance Administrator to join our team.You will be responsible for supporting the integrated management system, central administration, continuous improvement, and communications for the HMCTS Security contract.The role is homebased (within the UK) Responsibilities will include:

• To administer all integrated management system documentation, standards, compliance, and audits (including quality, health and safety, environmental, plus additional Standards and management plans required by the Contract), ensuring strict document andversion control via OCS SharePoint, HMCTS Viewpoint systems and Operational Reports.
• Supporting in all Document control within the IMS
• To support the overall internal and external audit and assessment timetable and procedures, liaising with the OCS central HSQE team and Security Governance Manager.
• To support the Quality & Performance Manager on continuous improvement coordinating and supporting facilitating improvement activity
• Supporting the delivery of the Sustainability and Social Value Management Plan and related objectives and targets agreed with the client.
• To Maintain the HMCTS contracts and Non-conformance Log and monitor the data accuracy and mitigation.
• Ownership and production of Daily operational reports.
• Managing updates of KPI Performance.
• Daily review of Power BI data/CAFM data.
• Daily update of Building Intruder Alarm activation report.
• Supporting Area Managers in producing the Regional and National Performance Review Reports/ FM Board Pack.
• To ensure the quality of data coming into systems is consistent and of a high standard to ensure effective data capture.
• Compile data on events and incidents on behalf of the Quality and Performance information and communications and shared.
• Support the Quality and Performance Manager in the identification of opportunities for continuous improvement

Qualifications and Experience required:

• Demonstrate experience of office administration, proven experience of frequent use of Excel and PowerPoint.
• Experience and understanding of Quality and Safety Management Systems.
• Proven experience in producing statistical and Operational reports.
• Should understand quality management focus, with an understanding of health and safety, sustainability, and social value.
• Good communicator, with experience of producing clear written communications.
• Understanding of ISO standards including:
  • ISO9001 (quality management),
  • ISO45001 (health & safety management).
  • ISO14001 (environmental management) systems.

What will you get in return

• An enhanced pension scheme (above auto enrolment rates) - to save for the future
• Life Assurance - to protect your family should the worst happen
• 25 days holiday, plus 8 bank holidays on top
• Option to purchase additional annual leave
• Private Medical Insurance - to protect you
• Access to 100s of high street discounts
• Financial Wellbeing support - Access to low interest loans
• Recognition scheme OCS Stars- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated Impact Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support

Why join OCS Group UK LtdOCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continuesto be privately owned since its inception in 1900.We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you wantto develop you career, OCS is a great choice.OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues stayingwith OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.