Quality Assurance Customer Support

Job Description

This is a role leading establishing processes, setting efficient controls into processes to ensure achieving planned results and outputs including process capacity, capability, costs, and quality. This role has close working relationship with quality teammembers, with NPD, engineering, process, production, tooling, operations, internal and external customers and suppliers.Client DetailsMichael Page are proud to be partnering with a well-established manufacturer in Manchester in their efforts to add a QA Customer Support candidate to their growing team.DescriptionIn the Quality Assurance Customer Support role, you will have the following responsibilities:

• Engage with internal and external customers, engineering, tooling, production, operations, and other relevant stakeholders to address internal and external non-commences, concerns and complaints
• Lead problem resolution for system, process, and product issues and subsequent implementation of containment actions. Able to determine root cause analysis and ensure effective implementation of corrective and/or preventative actions. Preparation of 8Dreports.
• Perform internal audits in line with annual audit plan, delivering robust internal processes that are fit for purpose and drive high standards.
• Assist with the implementation, maintenance, monitoring and evaluation requirements within the business system including supplier quality management.
• Train teams and individuals effectively on quality procedures, ensuring compliance to best practices across the business functions.
• Provide instructions for successful implementation of process changes, including system, supplier, customer, engineering, and internal business changes. Monitor changes and their results.
• Support & develop other quality team members with their roles and responsibilities.
• Lead weekly meetings with process related functions in organisation (production, NPD, engineering, processing, etc.), acting as first point of contact for queries.
• Support process improvement & problem-solving meetings and activities within the company.
• Support other quality functions within Manchester team during all relevant activities.

ProfileQualifications, Experience, Skills/Knowledge required to succeed

• Knowledge of injection moulding process and tooling manufacturing process.
• Experience of working in a manufacturing environment and in a safe and effective manner
• Previous quality assurance experience and demonstrated use of quality tools/methodology, including problem-solving methodologies.
• Experienced in writing process documentation including Works Instructions, Quality Control Plans, and relevant quality documentation.
• General experience in a variety of manufacturing processes and ability to work within a team and as an individual contributing in a fast-paced, changing environment.
• Knowledge and understanding of SPC, DOE, Six Sigma, lean methodology and associated tools and techniques. ·
• Knowledge and understanding of automotive core tools.
• Knowledge and understanding of quality standards: AS 9100, ISO 9001, IATF 16949.
• Internal auditor qualification and experience.
• Ability to multitask, prioritise and meet deadlines in timely manner.
• Excellent attention to detail with a creative attitude and proactive nature
• PC skills & experience in the use of MS Office
• Good communication skills in English language, written & oral
• Willing to invest in continuous professional development of self

Job OfferSalary: £34,000

Keyskills :
Six SigmaAS9100QualityNPDISO9001Lean MethodologyIATF16949