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Quality Assurance Assessor

Claims Recruitment Services
Job LocationManchester
EducationNot Mentioned
Salary20,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Quality Assurance Assessor ManchesterUp to £24,000 + BenefitsWe are currently recruiting for a Quality Assurance Assessor on behalf of our client, based near Manchester.Working for an established insurer with a first class reputation for customer experience, the successful candidate will form part of a positive, passionate team, with excellent benefits on offer as well.The successful candidate will contribute to positive change and improvements to customer experience and suitable customer outcomes, through continuous improvements, reporting, and analysis of trends.This role will include flexible working.Key Responsibilities

  • Conducting quality assurance assessments and cross validations as required.
  • Achieving KPIs and SLAs, including timely and accurate delivery of all tasks and reports.
  • Identifying and assisting with continuous development of departmental processes and procedures.
  • Supporting with external supplier reviews as required.
  • Analysing adequacy of identified risk and the reliability and adherence to internal controls.
  • Working collaboratively with all teams and colleagues, ensuring consistency to quality assurance approach and best practice within the team.
  • Actively promoting continuous improvement and raising bugs when identified.
Key Requirements
  • Strong customer service experience from any financial services industry, preferably insurance.
  • Call centre experience.
  • Data analysis experience.
  • Quality assurance experience in relation to customer outcomes, controls and risks is preferred, but not essential.
Keywords: Quality Assurance; QA; Quality Assurance Analyst; Quality Assurance Assessor; Continuous Development; Customer Outcomes; Data AnalysisWe do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information - www.claimsrecruitment.co.uk

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