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Programmes Treatment Manager

Interserve
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job PurposeEnsure and maintain treatment quality and integrity of delivery, so that the accredited and non-accredited programme/s are delivered as they are designed to be, as required by the programme manual and aligned to the Interchange Model, to reduce re-offending rates through sustained rehabilitation.Key Responsibilities:

  • Carry out quality control measures and monitor the integrity of programmes, as identified in the relevant operational manuals, including audit requirements
  • Quality assurance of non-accredited programmes through appropriate methods
  • Ensure that records and session registers are completed accurately and on a timely basis
  • Sample the appropriate number of staff-service user interactions, using video and audio equipment videotapes of sessions as required; live observations (and other QA methods – i.e., SU feedback etc.)
  • Provide feedback to programme staff based on monitoring and reviews, including video monitoring• Assess the quality of programme delivery in accordance with the National Offender Management Service (NOMS) audit
  • criteria and Correctional Services Accreditation and Advisory Panel (CSAAP) service user interactions, using Pro-Social Modelling Checklists
  • Ensure any sessions that are audio/video taped are stored according to the Data Protection Act requirements• Motivate and support service users with the aim of sustained rehabilitation towards preventing further offending and protecting the public
  • Alert relevant colleagues should any risk be identified in relation to promoting the welfare of children and adults
  • Demonstrate collaborative working within the Flex Team; sharing practice and skills, promoting a team ethos and networking
  • Perform other duties commensurate with the post as from time to time may be determined by the line manager, Director or above
    • Operational Planning and Management
  • Demonstrate supporting and aligning programme management to the Interchange Model and 6 core modules:
  • Interact (Assess-sentence plan-implement-review and evaluate-enforcement and referral)- To ensure the appropriate selection and assessment of service users- Maintaining clear and timely record-keeping on the Case Management System- Managing the waiting list, the assessment process and making decisions about which service users should take priority to minimise waiting times.
  • Intervene (Interventions used to support change and deliver the sentence)
  • The programme is delivered in a way that is responsive to the needs of participants
  • Identify and utilise relevant services for Protected Characteristic groups in particular taking account of potential vulnerabilities of service users
  • Deliver interventions that promote change and personal development
  • Integrate (Activities designed to engage offenders with their community and access its resources)
  • Support and encourage Networks towards sustained rehabilitation
  • Support ways in which service users can apply and consolidate skills learned in the programme and transfer to the remainder of their sentence and beyond
  • Participate in multi-agency forums when required
  • Provide supervision of practice and support to relevant staff both individually and in a group setting in line with CSAAP
  • Work with Case Managers to plan and review session delivery
  • Coaching, training and developing relevant operational staff in order to improve performance
  • Demonstrate Skills for Effective Engagement, Development and Supervision (SEEDS) in day-to-day practice
  • Act as an enabler for case managers to deliver accredited programmes
  • Work flexible hours within the remit of personal contracts or agreed variations, subject to exigencies of the service
  • Delivery of Accredited Programmes
  • Ensure the delivery of accredited programmes meet CSAAP requirements
  • Undertake the relevant training required for the Treatment Manager role
  • Finance and Commercial
  • Ensure performance metrics are achieve
    • Decision Making
  • Use professional judgement whilst exercising Treatment Manager duties and assessing and managing risk
  • Have responsibility for deselection of service users when required
  • Have responsibility for deselection of programme deliverers in consultation with the Interchange Manager
  • Actively seek advice and support from the line manager when necessary
    • Relationships
  • Foster a positive working relationship with CRC colleagues, local partnerships and suppliers of interventions
  • Collaborate with others to find resolve problems and improve ways of working
  • Build an effective working relationship with the service user, adopting a strengths-based approach when delivering programmes
    • Equality and Diversity
  • Participate and engage in equality and diversity training, reflecting learning in working practices
  • Work to eliminate discrimination, harassment and victimisation
  • Ensure best practice and company policies and procedures are followed to achieve contract requirements
    • Quality/Health and Safety/Environment
  • Be actively aware and follow the company Quality, Safety, Health and Environment (QSHE) policies, procedures and personal responsibilities, as set out in these documents
  • Attend all QSHE mandatory training as requested
  • Ensure compliance with Health and Safety (H&S) policy and procedures, taking reasonable care for own health and safety and that of others, who may reasonably expect to be affected by your action or inaction
  • Where relevant, use recognised incident reporting processes to escalate risks, as stated in the H&S policy and arrangements
    • Policies and Procedures
  • Be actively aware and follow all company policies, procedures and personal responsibilities as set out in these documents
  • Be aware and follow any legal obligations as required for the post
    • Person Specification
  • Attributes Essential Desirable
  • Professional Qualifications, Education and Training - Two ‘A’ Level qualifications (C or above) or equivalent
  • Commitment to undertake VQ3 Diploma in Probation Practice or equivalent
  • Achieved and maintains accreditation to deliver programmes as required
  • Achieved Treatment Management (TM) Accredited Training
  • Relevant Experience - Working with individuals with challenging behaviour
  • Ability to enforce standards and proceduresTrained and experienced in the delivery of programmes as

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