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Programme Support Executive

REED Talent Solutions
Job LocationManchester
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Do you have experience delivering excellent customer serviceDo you enjoy working in a fast paced environmentThen our Programme Support Executive role could be for you.Reed in Partnership’s mission is to positively transform people and their communities. We are a public service provider specialising predominately in delivering employment services across the UK. We have also diversified our business across a number of other sectors. This role will specifically be working on our DVSA programme delivering the Theory Test Centre service.What You Will be DoingAs the Programme Support Executive, you will be responsible for coordinating and booking essential support for candidates with specific needs and managing the ‘Occasional’ site property bookings process. You will be required to coordinate the booking of Non-Standard Accommodations (NSA) between the DVSA and the supplier of the NSA. The Programme Support Executive will also be required to manage the booking/cancellation process for over 60 ‘Occasional’ sites where test delivery takes place across England and Scotland.Key Responsibilities:

  • Maintaining relationships with Key Partners – e.g. DVSA, NSA Suppliers and 60+ ‘Occasional’ sites across England and Scotland
  • Answering phone calls promptly with a professional telephone manner at all times
  • Managing inbound calls from the DVSA NSA call centre
  • Conducting outgoing calls in a professional manner, representing Reed in Partnership/DVSA in a professional way at all times.
  • Ensuring prompt and effective contact and responses to DVSA, Reed in Partnership staff, partners, and external organisations when requested.
  • Liaising with 3rd party NSA provision to meet customer needs
  • Providing support to the Test Centre Network to coordinate NSA arrangements to meet customer support needs
    • Skills & experienceEssential:
  • Experience of working effectively in a team within a customer service, office-based environment.
  • Demonstrable experience of delivering high quality customer service.
  • Experience of working in a fast paced environment.
  • Experience of using database systems to input data and track progress of customer/potential customers.
  • Ability to follow processes (ensuring that referral eligibility for relevant programme is assessed appropriately and that required information is provided to Participant).
  • Attentive to detail, ensuring all relevant data is captured accurately.
  • Excellent customer service skills.
  • A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
  • GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.
    • Desirable:
  • Experience of working in a call centre environment.
    • Disability Confident CommitmentWe aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

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