Personal Injury Claims Auditor

Job Description

Quality Control TP Claims Salary: - £25,000 - £30,000 (depending on experience) Location: - Chelmsford, Haywards Heath, Tunbridge Wells, Whitstable, or Manchester Hours: - Monday- Friday (35 hours 9-5pm) Overview:Role Purpose:The purpose of the QC role is to check TP claims handlers are handling claims both accurately & pro-actively in accordance with the Best Practice and Standard Operating Procedures, to identify not only good performance but also learning needs or potential leakage.The QC role will require accurate reporting of audit results and will provide essential direct, real-time feedback to guide handlers in their development, while also supporting the overall business goals to reduce indemnity spend and reduce claims lifecycle. Responsibilities:Key Responsibilities:

• Undertake standard QC and hot topic Monthly audits within agreed parameters.
• Maintain audit records and databases, following up on identified issues to ensure resolution/feedback is given.
• Identify areas of leakage and support the business to improve.
• Assist QC Manager in completing a monthly audit report.
• Ensure feedback with recommendations is provided to leaders via the agreed feedback process.
• Support technical development, of the Third Party Claims Teams through Audit feedback.
• Actively participate in the QC & Tech Training team meetings, proactively identifying and proposing. Ideas and solutions to challenges.
• Take ownership for your own development.
• Develop and maintain relationships with all key internal stakeholders.
• Support a culture of staff engagement, adhering to claims Communication Strategy.
• Participate in projects and ad-hoc additional activity, as appropriate.
• Deliver against agreed objectives, volumes and timescales and meet agreed service and performance targets.
• Maintain knowledge in specialist area, understanding how legislation developments affect claim handling, along with any changes in process/procedures and TP claims Best Practice.
• Conversant with financial implications of claim reserving and settlements. Identify, record and feedback any areas of issue, weakness or inconsistency.
• Maintain knowledge in specialist area to improve understanding of technical issues.
• Support through identification and feedback that claims are handled within set guidelines and Procedures.
• A flexible approach to work management, required in a fast-paced environment.
• Maintain existing MI and Audit Databases to report and analyse results of audits and reviews.
• Live and reflect the V10 Values of the Markerstudy Group of Companies, in all activities with your work and Customer Charter, measured by feedback from your peers and managers.
• Where applicable, to adhere to Company processes with regard to DPA, FCA compliance and Treating Customers Fairly.
• Requirement to travel as business needs dictate.
• Maintaining a high level of business & industry self-development, in order to maintain an excellent understand of business drivers & objectives.

Qualifications:Key Skills and Knowledge:

• Minimum of 3 years motor claims handling experience across all areas of TP specialisation.
• Full technical and product knowledge along with financial understanding of claim reserving and settlements.
• Developed IT skills including Microsoft Office.
• Interpretation of Management Information to enable decision making.
• An understanding of the main principles of English, Scottish & Northern Irish law as it applies to the technical claims environment.
• Fully conversant of the Road Traffic Act and the implications of being RTA/Article 79 insurer
• Ability to pay attention to detail and good organisational skills.
• Conversant with current case law and awards.
• Good Engagement skills, ability to coach and provide clear feedback.
• Report writing and ability to analyse outcomes and MI.

Essential Skills :

• Intermediate knowledge in Word, Excel, Powerpoint and other relevant packages with fast and accurate typing skills, and a high level of grammar, spelling and punctuation.
• Excellent ability to engage across all levels, and provide constructive feedback in a timely and articulate manner.

Authority Levels

• Approved levels of authority for employees are maintained by the Finance Team and are available to view on the Intranet or by contacting the team