Permanent Complaints Handler £21,000pa

Job Location	Manchester
Education	Not Mentioned
Salary	£21,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

I am recruiting for a large well-known organisation based in Manchester City Centre, for 5x permanent Complaint Handler positions, paying £21,000pa. This organisation are passionate about putting the customer first, so the Complaint Handler position is an integral part of the business, to ultimately enhance customer experience and ensure customers want to keep coming back!The role purpose is to resolve any issues or potential issues with the businesses valued customers, with the aim to ensure a continued and happy relationship - providing sympathetic and calm customer services, ensuring to diffuse situations where possible. Please see below an overview of your Key Responsibilities:

Liaising with dissatisfied customers via telephone, email and webchat - aiming to resolve any problems quickly and efficiently

Actively listening to the customer, providing sympathetic advice, and investigating the problem, and causes, thoroughly

Working in-line with the relevant regulatory bodies

Producing written & electronic correspondence to customers

Working towards KPIs and SLAs

Continuously strive to enhance the customer journey

Building internal and external relationships, to ultimately achieve the right outcome for the customer

Any other duties as required

The ideal candidate will have the following experience:

Experience of dealing with customer complaints in an office based environment

Experience working within a regulated environment would be highly advantageous (FCA or otherwise)

Excellent communication skills, both verbal and written

System experience including Microsoft packages

A proven track record of reliability in jobs

Be able to use initiative, stay calm under pressure and prioritise your own workload

In return you will receive:

£21,000pa salary with yearly reviews

Bonus scheme

Life assurance

24 days holiday plus 8 bank holidays

Generous pension scheme

Great working culture, with a supportive team and training

If you are interested in this role, please click apply now and I will be in touch if you have been successful. Required skills

Customer Services

Retentions

Customer Service Advisor

Complaints Handler

Keyskills :
Customer Services Retentions Customer Service Advis Complaints Handler

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