Part-Time Debt Solution Advisor

Job Description

Please only apply if youre actively looking for Part-Time work!FULLY WORKING FROM HOME ONCE YOUVE BEEN SIGNED OFF TRAININGTraining will be office based, 17:00-21:00 for 2-weeks - YOU MUST BE ABLE COMMITT TO THE TRAINING (hotels/travel 30 miles+ will be covered). Interviews will be held on site in Manchester as an Assessment Day, usually running 10am-2pm most Wednesdays.The perfect role for someone looking to make a difference! You must have either a long-standing customer service background or someone with some experience but with a degree. This is a career you will not want to miss out on!Apply NOW if youre interested!Role: Debt Solution Adviser (Review Specialist)Location: Trafford Park, ManchesterType: Part-Time/PermanentPro Rata Salary: £11,500 - £14,000Hours: Monday-Thursday17:00-21:00(Possibility of extra hours so contract will be 16-20 hours)Do you want a role that isnt just a job, but a careerDo you have extensive experience in a customer service advisor role Do you have customer phone based experienceCan you use open-ended questions to fact-find in sensitive conversationsReed are extremely proud to be working exclusively with company whos mission is to improve the lives of those who find themselves in difficulty with managing their debt. This is a company where the customer is always at the heart of everythingthey dothey are dedicated to providing practical and professional help in every aspect of managing finances with a wide range of different debt solutions.We are looking for people for the long term, who are genuinely interested in building a career within a large and established financial services organisation.Responsibilities

• Engaging with current customers on a daily basis to ensure that they are getting the best possible service
• Complete comprehensive fact find with potential customers in order to determine their needs and requirements
• Complete an income and expenditure with customers to assess their current situation and for current customers, to assess whether their existing debt solution is still suitable.
• Complete an accurate financial statement through the use of effective questioning techniques
• Assess the full range of options available to the potential customer and provide fair and balanced views on all appropriate debt solutions that could assist the potential customer now or in the future, these include Debt Management, Individual VoluntaryArrangements, Bankruptcy, Budgeting Advice, Think Money Personal Account, Free Services or ancillary products such as Money Saving Team or Personal Protection Insurance reclaim.
• Advise on most suitable solution in line with consumer outcomes

About You

• Must have at least 2 years experience of working in a customer focused service environment
• Ability to deal with a multiple product range
• Proven ability of achieving consistent KPIs
• Strong organisational skills
• Previous experience of working in a call focused role
• PreferableDegree level of education

Company Benefits

• Free onsite parking
• Subsidised onsite Caf with a Costa Coffee shop!
• On site gym
• Fast track progression opportunities
• Enhanced pension
• Living Wage Company
• Charity volunteer days
• Causal dress code
• Childcare vouchers
• 25 days holidays + bank holidays
• Buy/sell holiday entitlements
• Birthday day off!
• New Arrival Gifts (Maternity leavers)
• Staff discounts

Roles like this do not come around often, so PLEASE APPLY NOW!