Order Processor/Sales Administrator

Job Description

Order Processor/Sales AdministratorMonday - Friday9am-5pm£25000Manchester, AncoatsAbout the roleTo manage Sales Orders across all Categories, ensuring that all customer orders are processedefficiently, despatched in a timely and cost-effective manner in line with Customer and Businessrequirements. Ensuring a professional and timely response to all customer queries andrequests, use of correct documentation and delivering customer satisfaction.Main Responsibilities Accurately process sales orders and pro forma invoices, taking responsibility for theend to end process, communicating progress to the customer appropriately andin a timely manner Communicate and liaise effectively with relevant colleagues and customersincluding the National Account Manager, Field Sales Team & Sales Admin Manager Build effective and long-term relationships with Customers, taking a lead role inthe resolution of any customer queries, requests or issues that may arise Extensive involvement in stock control ensuring stock is available by liaising withpurchasing/buying teams To complete New Line Forms Arrange bookings and deliveries involving regular communication with Warehouseand Transport teams Preparing ad-hoc sales reports for customers/buyers Claims investigation and credit / returns administration in line with CompanyPolicies To manage projects directly for the Sales Admin Manager to improve processes Dealing efficiently and effectively with ad hoc customer service calls Keeping procedure and processes up to date Maintain accuracy of data within ERP Sales Order System Liaise with Credit Control to ensure orders are correctly processed according tocredit status Liaising with Inventory Controllers to manage stock availability, item replacementand substitutions. Manage EDI and customer portal processes Price list and promotions maintenance Ensure the accurate provision of all required documentation forexport shipments (certificates of origin, letters of credit etc) Arrange necessary inspections (Intertek, SGS, Bureau Veritas etc),liaising and communicating with customers and all parties Produce appropriate management reports and KPIs as required Provide support to other team members as and when required Provide support and absence cover for other departments if requiredThe Candidate Experience of working in a busy customer service environment with excellentcustomer service skills Experience with processing orders received from major UK multiples through EDIbeneficial Good IT and computer skills, including sound knowledge and understanding of ERP Experience of shipping Dangerous Goods, including the preparation of DGNs Customer focussed but commercially minded Highly organised and calm under pressure, with the ability to prioritise conflictingdeadlines within a fast-paced environment Excellent attention to detail A team player with a flexible approach to work Displays pride, energy and ownership in performance of role Detail focused, able to solve complex problems Concise, clear and timely communication skills to enable close workingrelationships with internal functions and external suppliers and customers Strong analytical & numerical skills Knowledge of and experience with current Incoterms (ExW, FOBetc), and shipping types (LCL, FCL etc) desirable Knowledge of Export legislation and required documentation desirablesales order systems, and Microsoft ExcelCPProfessionalCPProject300The Recruitment Co. is an equal opportunities employer and were committed to diversity and inclusion in the workplace.