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Operations Manager

Page Personnel Secretarial & Business Support
Job LocationManchester
EducationNot Mentioned
Salary£53,000 - £65,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Newly created role within a fast growth private equity backed business. This organisation is on the edge of huge growth and this role is an excellent opportunity to become a major part of the businesses success.Client DetailsWe are seeking a dedicated and experienced Customer Service / Operational Leader to join our team and play a crucial role in this green energy business. This role focuses on providing top-notch on-boarding and customer service to our clients while also takingon the responsibility of fixing and optimising our billing platform. Energy industry experience, particularly in electricity, is essential for this position.Description

  1. Customer Service Leadership:
    • Manage and motivate the customer journey team to provide excellent service and ensure customer satisfaction.
    • Develop and implement customer service policies and procedures that align with the companys green energy values.
    • Handle escalated customer issues and complaints, ensuring their resolution.
  2. Billing Platform Management:
    • Lead the optimisation and maintenance of a billing platform to ensure accuracy, efficiency, and a seamless customer experience.
    • Identify and rectify billing errors and discrepancies promptly.
    • Collaborate with IT and other relevant departments to address platform issues and improvements.
  3. Energy Expertise:
    • Leverage your electricity industry knowledge to support strategic decision making
    • Stay up-to-date with industry trends, regulations, and best practices, and communicate these insights to the team.
  4. Team Development:
    • Recruit, train, and develop customer service staff to excel in their roles.
    • Conduct regular performance evaluations and provide constructive feedback.
    • Foster a culture of continuous improvement and innovation within the customer service department.
  5. Reporting and Analytics:
    • Implement and analyse key performance indicators (KPIs) related to customer service and billing operations.
    • Use data-driven insights to identify areas for improvement and develop strategies to enhance customer service and billing processes.
Profile
  • Proven experience in a customer service leadership role, preferably within the energy industry (electricity experience is essential).
  • Strong technical skills and the ability to troubleshoot and optimise billing platforms.
  • Excellent communication and interpersonal skills.
  • A commitment to sustainability and green energy values.
  • Leadership and team management skills.
  • Analytical mindset with the ability to use data for decision-making.
  • Problem-solving and conflict resolution skills.
  • Highly organised and detail-oriented.
  • A dedication to delivering excellent customer service.
Job OfferThis role is offeringLots of development options, the next step would likely be into Director level position.Lovely Manchester based officesFlexible annual salary (55-65k range)Excellent work environment and company benefits

Keyskills :
operationscustomerenergymanchesterbillings

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