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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | 20,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
New Business SupportManchester City CentreHybrid workingAn opportunity has arisen to join the Client Services Team at the Manchester City Centre office. The successful candidate will be a point of contact for new clients to guide them through the set up of their legal service and ensure that their needs are met.You will strive to provide an excellent service to clients both on the telephone and by email, resolve queries and ensure that clients receive a prompt and courteous service. The role will involve: Handling a high volume of calls, respond to voicemails and deal with correspondence that comes into the relevant shared email inboxes Ensure clients and referrers are updated in line with SLAs and relevant websites are updated accurately and promptly with the necessary information Handle a range of different situations and react accordingly with tact, diplomacy and empathy to diffuse potentially tense confrontations in a positive and calm manner File Opening, Action new instructions and prepare for client file openings, Open files for all new instructions within the required SLA for all sources Issue welcome packs to clients for all new instructions Accurately update details on matters which have already been set up and inform all parties of any changes Review allocation list and requirements and Allocate the pre-instruction file to the relevant conveyancer within the department. Document Review, Identification Checks & General Administration Acknowledge and action scanned documents requiring action in the Command Centre Review, action and complete milestones promptly to enable a smooth progression of the new client to the relevant caseworker Provide and amend quotes for non-referred matters and clients and another tasks to support the team. The successful candidate will have: Experience of working within a customer service role Excellent communication skills both written and verbal Remain resilient and focused while handling difficult conversations Show willingness to learn, whilst recognising limits of ability and when to seek advice Good inter-personal skills, able to deal with all levels within an organisation and ability to deal with people from all backgrounds Ability to self manage and prioritise workload Good IT skills including experience in using Microsoft office toolsWord, Excel, Outlook etc.This is a great opportunity to establish your career within a legal environment, with a leading organisation that offers support and progression. If you have the relevant skills, please send your CV to for immediate consideration.