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Money Advice and Income Excellence Lead

Job LocationManchester
EducationNot Mentioned
Salary40,000 - 44,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A fantastic opportunity for a Money Advice and Income Excellence lead to join a reputable housing business as they continue on their transformation journey. The successful candidate will manager two teams, championing service excellence in income collectionmanagement and money advice.Client DetailsOur client is a leading property and housing association, with sites across the UK. They are a leading provider in services to support transformation of lives and are looking for a Money Advice and Income Excellence Lead to develop and lead on processesrelating to income management and affordability.DescriptionDuties of the Money Advice and Income Excellence Lead:

  • Own continuous improvement of arrears collection, collaborating with housing services and tenancy sustainment
  • Support the Head of Income to ensure service delivery
  • Ensure that proposed improvements are agreed, taking on board resident feedback
  • Carry out regular review of processes and performance to identify improvements
  • Drive efficiency and quality within the money advice and affordable warmth teams
  • Work closely with the Income Collection Manager to ensure effective performance measurement and continual improvement
  • Look at ways to digitalise the service
ProfileThe successful candidate will be/have:
  • Experience leading and managing teams within housing or money advice
  • Experience of motivating teams, in a remote way
  • Effectively managing a key service within a multi-site organisation
  • Results driven with strong analytical skills
  • Commercially aware with a focus on continuous improvement
  • Customer focussed
Job OfferThe salary on offer is £39k - £44kHybrid role - expectation to be able to travel to Carlisle, Leicester or Irvine weekly

Keyskills :
"income" "service excellence" "affordability" "money advice"

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