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Job Location | Manchester |
Education | Not Mentioned |
Salary | 18,500 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent,full-timeB |
Job Title: Medical Agency File Handler/Customer ServiceSalary: £18,500 per annumLocation: ManchesterJob Type: Full Time, PermanentOntime Reports Ltd is a specialist medical agency, which provides medical evidence and rehabilitation services to support personal injury lawyers and their clients, medical records pagination and other specialist services.The Role:We are currently seeking to recruit a Medical Agency File Handler to join our expanding company. This is an exciting opportunity for a talented administrator to work as part of a busy team of 22 people who provide excellent customer service in a fast-pacedenvironment.You will be responsible for your own caseload consisting of on average 300 - 350 cases. To progress your cases you will be instructing experts to provide reports, sourcing treatments and investigations providers, arranging appointments for your clients rehabilitationneeds, obtaining quotes and checking invoices as well as providing customer service support to solicitors, clients, experts, and their secretaries.You will also be assisting with obtaining clients medical records from hospitals and quality checking records once they are received being mindful of Data Protection and GDPR guidance.Main Duties and Responsibilities:
Keyskills :
CoordinatorCustomer Service AdvisorAdministratorCustomer Service RepresentativeProject CoordinatorCustomer Service AgentCustomer Service ConsultantOrder ProcessorOnline Customer ServicesClient Service Coordinator