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Mandarin Speaking Service Representative

Job LocationManchester
EducationNot Mentioned
Salary£21,360 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About your new companyNQC is a successful and growing Manchester City Centre based software company specialising in supply chain risk management platforms. Our online web platforms are in use by some of the largest organisations across a number of industries including the UK Government, the Automotive industry and the Defence & Aerospace industry.Based in central Manchester, NQC offers competitive salaries, a great working atmosphere within a dynamic and passionate team and the opportunity to work on globally recognised technology solutions used by major brands throughout the world.About your new roleNQC are on the look out for a Mandarin Speaking Service Representative to join our Service Delivery department on a permanent basis. The primary function of the role is to support China based suppliers using NQC’s platforms and services.Other responsibilities will include:

  • Providing professional support via phone, live chat and email to all NQC Ltd external users ensuring that all inbound enquiries are handled professionally and in a timely manner;
  • Making the required number of calls in each campaign phase and update system calling records in line with the defined process
  • Providing professional support to all NQC Ltd external users, ensuring that calling activity is undertaken professionally to ensure that maximum numbers of respondents are contacted.
  • About you:To apply for this roles candidates must;
  • Be fluent in Mandarin and English
  • Be a confident communicator with a strong telephone manner
  • Have excellent problem solving skills.
  • Experience in a similar role would be an advantage but not essential
  • Please note- the hours for this role are Monday to Friday 00.00 to 08.00 GMT. This position is home based

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