Maintenance Service Manager

Job Description

Maintenance Service ManagerLocation: Manchester, M41.Salary: From £38,000 (DOE)Contract: Full time, permanent.Our vision is to become the only Partner of choice to activate retail experiences globally.At 100%, we deliver award-winning, sustainable solutions, that bring the retail experience to life. As specialists in international installation and maintenance services for retail display, we work with leading, global brands, such as Adidas, Nike, Dyson,GoPro, Sony, Sonos, LG and Beats by Dre.Key to success is our great culture and strong work ethic, we are looking for people who are enthusiastic, ambitious and want to be part of our exciting journey.What we can offer you: Competitive Salary Company Bonus Flexible Hours Free Parking 25 days Holidays (Plus Bank Holidays) Holidays Increased with Service Private Healthcare Employee Assistance Programme Sickness Scheme Eye Care Regular Fun Social Events Employee Referral SchemeWho are we looking forA Maintenance Manager to join our leadership team and oversee the helpdesk and dedicated field team that provide maintenance solutions for a fast-paced client nationally. Reporting to the Head of Operations, you will be responsible for delivery of outstandingteam performance, operational excellence with a customer centric approach, and commercial success. You will champion the vision of the company, develop our people, and delight our clients whilst contributing to our exciting high-scale growth strategy.Responsibilities:People Leadership Demonstrate and encourage company values and behaviours. Support the People lifecycle management from recruiting, developing and retaining. Promote and professional and positive one team environment. Quality review team and individual performance in line with objectives. Train and develop team members to fulfil role requirements. Embed a learning culture through sharing knowledge and expertise. Enhance performance through coaching and L&D initiatives. Encourage and promote health and wellbeing initiatives. Continually review; team structure, resources and working practices. Implement strategic business initiatives, processes and procedures.Operational Excellence Forward demand planning and workload forecasting. Build successful and professional relationships with our people, partners, and clients. Determine best resources required to support department workload. Provide reviews and forecasted activity and resource plans. Lead the maintenance team to achieve operational KPIs for quality and on-time delivery. Lead the maintenance team to achieve client SLAs. Support and guide team members with escalations. Evaluate operational delivery performance reporting to drive continuous improvement. Identify opportunities for sustainability initiatives within project delivery. Provide feedback to internal stakeholders to support strategic development. Identify and implement opportunities for operational excellence and commercial improvements.Customer Centricity Drive a customer focused approach to the maintenance program. Contribute creative solutions to maintenance challenges. Identify opportunities to add-value to customer relationships. Work to support ongoing customer retention and development.Commercial Success Oversee team to achieve revenue, budget and profit KPIs. Cost management analysis with trend reporting and action planning. Seek and drive commercial efficiency opportunities.What youll need: Growth & continuous improvement mindset. Positive, motivated and driven to deliver results through people. Have a solutions focused, can do attitude Ability to develop, lead and inspire a high performing team. Proven experience in leadership and coaching. A team player and willingness to get stuck in. Experience of people/ HR policies and processes. At least 6 years of professional/services project management. Strong Client facing and customer services expertise. Proactive approach to getting things done. Flexible to react and adapt to rapidly changing scenarios. Commercially astute and a strong negotiator. An effective communicator including verbal and nonverbal. A strong organiser with an attention to detail. Analytical, solution finder and decision maker. Excellent with IT including Microsoft Office and Excel.Desirable: Retail installation deployment, update and removal experience. Project management experience. Previous hands-on experience with installations, updates and training. Understanding of warehouse operations i.e. kitting, pick and pack. Experience of ongoing client relationship management. Experience using and deploying Technical Systems/ Software. 2+ Years People Management Experience. Work with multifunctional teams from different backgrounds and disciplines. Enjoy working in a fast-paced environment. Experience working on high value contracts.Whats nextIf you love a challenge where no two days are the same, please send your CV and tell us why you should be our next 100%er.No agencies please

Keyskills :
Customer ServiceMaintenanceSupervisorManager