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Location Monitoring OSO

Capita
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Were supporting our clients as they adapt to a new world in the wake of COVID-19. Were now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.Becoming a Location Monitoring Support Officer with EMSAs a Location Monitoring Support Officer, you will provide cover and assistance to the day to day running of the Location Monitoring Team in our Customer Service Centre. The role brings a variety of challenges - you will be instrumental in protecting the public, making a difference to peoples lives and helping make the Customer Service Centre a great place to work. We are looking for individuals who are committed to delivering excellent customer service and pay meticulous attention to detail. This will include weekends, bank holidays and public holidaysWhat youll be doing:

  • Processing of incidents/violations within service level agreements
  • Monitor the activity of our GPS subjects
  • Manage and monitor all aspects of GPS subjects and escalate reportable incidents direct to the relevant external agencies
  • Single point of contact to all internal and external agencies managing the GPS subject base
  • Document all contact with our customers both internal and external
  • Oversee all visits for GPS subjects
  • Collation and distribution of required evidence requested by internal and external customers
  • Dealing with incoming and outgoing communication from all customers including subjects
  • Diary management including court cases; updating systems
  • Deal with specific requests for compliance, witness statements and subject event history from internal and external customers
  • Update and maintain required records and systems accurately
  • Conduct work audit process including regular quality reviews
  • Comply with internal and external service levels and targets
    • What were looking for:
  • Excellent data entry and keyboard skills
  • Excellent communication skills and ability to build relationships
  • Computer literate and able to work on EMS systems
  • Experience of working to specific targets and goals- desirable
  • Understanding of Monitoring Operations and external agencies policies and procedures- desirable
    • About EMSAt the Electronic Monitoring Service (EMS), were keeping the public safe. Were providing the Ministry of Justice with electronic monitoring services (including tagging) across England and Wales. Our technology is deterring individuals from breaking their curfews and places a stronger emphasis on rehabilitation. Join us and discover better as you pave the way for a safer society.Whats in it for youDont forget, youre part of a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and well provide the support you need to do just that. Our purpose is to create a better outcome for you.What we hope youll do next:Looking to discover more Let your line manager know, then choose Apply now to fill out our short application and send us your CV. Any questions before taking the next step You can contact for support.All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capitas offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and were doing everything we can to keep our colleagues and customers safe during this time.Were an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and were committed to creating an inclusive environment for all employees. Required skills
  • EMS
  • Customer service
  • Location Monitoring

    • Keyskills :
    EMS Customer service Location Moniting

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