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Library Experience Assistant

Fill My Vacancy
Job LocationManchester
EducationNot Mentioned
Salary20,400 - 22,063 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Salary : Grade 3 (£20,400 to £21,630) until 31/07/23 an additional 2% will be paid (£20,808 to £22,063)Do you have experience of working in a busy retail or hospitality roleAre you looking for a new challengeEver thought about working in a libraryMaybe the thought of working in a library hasnt occurred to you before, but if you are an outgoing team player who loves working with people, providing a friendly welcome and excellent customer service, then their Library Experience Team could be the opportunityfor you! Our client works in a proactive, fast-paced Customer Service environment, providing a front-facing service together with online customer interactions and theyre looking for people to join their team.As a Library Experience Assistant, you will:

  • Respond positively to enquiries in a timely manner, referring or escalating to colleagues when appropriate.
  • Listen to customer feedback and take action where appropriate or refer on and follow up.
  • Contribute to the delivery of an efficient circulation service, including shelving, that supports the need of teaching, learning and research.
  • Actively rove library study areas, taking a proactive approach to providing help and support and always being visible and accessible for customers to ask for support.
  • Work as part of the Library Experience team to ensure effective communication about the progress of tasks and matters to be aware of, including with evening and weekend staff, to ensure smooth and consistent service delivery.
As the successful candidate, you should:
  • Have the passion, ability, and experience to deliver high levels of customer service and effective communication.
  • Be able to work flexibly to achieve team objectives by assisting others and working collaboratively to complete tasks and projects.
  • Feel comfortable taking ownership of and resolving complex queries.
They have two full time posts available (35 hours per week); the post will include one evening till 7pm every week and a requirement to work Saturdays on a rota basis.Pre application open day Monday 21st November 2022They are hosting an open day for potential candidates. This is optional and not part of the assessment process. It is an opportunity to meet some of their Library Assistants to find out more about the role, and their HR department will be on hand to provideguidance on the application process..Shortlisted candidates will be invited week commencing 12th December 2022 to attend an interview and complete a short task.Hybrid working is offered for this role, while you will work most of your time on campus you may work a small proportion remotely. They recognise the benefits and importance of an environment that supports flexible working and are open to conversations aboutthis throughout the application process.They appreciate that sometimes people can be put off applying if they dont match every requirement, if youre excited about the role and think you can do what theyve described they welcome your application. If youre not sure quite who they are lookingfor, do contact them with any questions.In recognition of staff contributions to the Universitys achievements during the 2021/2022 academic year, an additional discretionary payment of 2% per annum will be added to your salary until 31/07/23 in order to ensure consistency amongst existing andincoming staff. This additional 2% will be paid pro rata in equal monthly instalments, on top of your salary each month until 31/07/23.They promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring. They particularly encourage applications from Black and Minority Ethnic candidates,who they recognise are underrepresented in this area.They are committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through their commitment to equality, diversity and inclusion.Closing date: 28 November 2022

Keyskills :
AssistantsEnvironmentsFurther EducationLibraryAssisting Others

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