Lettings Consultant

Job Description

VS404/02Lettings ConsultantManchester City CentreHours: 9am - 5pm Monday to Friday, with some flexibility for adhoc evening and weekend viewings.Salary: £24,000 per annum plus 10% bonus paid quarterlyMy client offers a high spec development of 1, 2 & 3 bedroom apartments based in City Centre Manchester. They offer a brand new rental experience, designed and built entirely with renters in mind. Luxury accommodation with high spec interiors and flexiblelease options, across a range of prices and layouts. A perfect balance for contemporary lifestyles; the excitement of city centre living with community at its heart.Now recruiting for a Lettings Consultant to join their lively team.Duties:

• Dealing with all enquiries to the building via phone, online (Rightmove) and email
• Providing essential information about the building, facilities and their community
• Booking and performing viewings
• Building relationships with potential and current tenants
• Managing the pre move in process
• Dealing with tenants check out process
• Provide a warm and courteous welcome to all residents and visitors.
• To actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents.
• Co-ordinate day-to-day operations ensuring quality and service delivery meet and exceed residents expectations at all times.
• Anticipate residents needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required.

Customer service and marketing

• Ensure high levels of customer service and maintaining and managing the building to an immaculate standard.
• Handle all front of house incoming calls/enquiries and ensue a warm, welcoming environment for residents and visitors
• Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels.
• To ensure a daily log is kept of any incidents, resident requests or shift handovers.
• To check, read and action emails and other requests regularly and on a timely basis.
• Assisting tenants moving into their apartment and completing apartment and appliance inductions as needed.

Building Maintenance / Health and Safety / Fire Safety

• Supporting residents when moving out.
• Supporting residents with any queries and ensuring any maintenance reports are actioned quickly and efficiently.
• Undertaking daily and weekly inspections of building.
• Co-ordinating all day-to-day site services and sign-off in accordance with company policies.
• Ensuring the building is a safe environment
• Recording all safety checks, contractor visits and completing on-site reports including daily activity logs.
• Parcel management including sign-in and out for residents.
• Available to respond to out-of-hour emergencies

Security

• To carry out regular floor walks and security checks of the building
• Report work related accidents or other injuries

Administration

• Maintaining and managing petty cash float as per company procedure.
• Protect the privacy and security of residents, guests and co-workers..
• Ensure personal appearance is in compliance with company policy.
• What were looking for:

• You should have an engaging personality with a genuine interest of working in the property industry
• Experience in a previous lettings role is advantageous but not essential as full training will be provided.
• You must have experience of working in a customer service environment with excellent administrative skills.
• Excellent communication skills and able to display sensitivity and understanding of residents needs.
• Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
• Must be pro-active and able to use initiative to enhance the reputation of the building.
• Professional presentation, confident and outgoing nature.
• Well organised, ability to problem solve and works under pressure.
• Able to demonstrate an organised and professional approach and ability to prioritise.
• A great team player who takes ownership and responsibility.
• A logical thinker who is able to spot errors and resolve issues.

Knowledge

• A good level of education with strong written and verbal communication skills.
• A sound understanding of Health and Safety principals, methods and assessments, (desirable)
• Good level of computer literacy including Microsoft Word, Excel and Outlook.This role offers excellent prospects for progression within their rapidly growing organisation.In the first instance please apply by forwarding your CVPlease contact Vicky at our Manchester officeRitz recruitment - Employment Agency