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Legal Business Support Team Leader

Tate
Job LocationManchester
EducationNot Mentioned
Salary35,000 - 39,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

** Legal Business Support Team Leader **

  • 12 months fixed term contract
  • £35k - £39k
  • Based in Manchester
  • Hybrid - 2 day in office / 3 days from home
The role will be to ensure the legal support team meet the demands of the firm and its clients. You will be responsible for the successful delivery of a high-quality, client-focused legal support service, through the operational day-to-day management ofPAs, Legal Support PAs and Administrative Assistants.You will work closely with all members of the team focusing on understanding the business and practice needs and work with the Legal Support Managers and fee earners to deliver appropriately excellent client focussed support services.Key Responsibilities:
  • Manage individual performance of allocated support resources including regular progress meetings and annual appraisals
  • Ensure the smooth induction of new starters
  • Act as a coach to develop the team to the highest standards
  • Identify appropriate training to support personal development through feedback, performance management and continued assessment of training needs
  • Manage legal support teams with a focus on service delivery and excellence; resolve issues relating to workflow, resource availability, working relationships, service delivery and HR matters
  • Develop relationships and proactively manage services around agreed SLAs/KPIs, and ensure successful team management and workflow allocations
  • Responsible for ensuring the prioritisation of work appropriately
  • Identify head count issues and work to create effective solutions and work-sharing
  • Participate in the recruitment and selection process for team members
  • Keep abreast of issues, anticipate changes in demand/regulatory changes and effect timely interventions
  • Participate in legal support team meetings
  • Maintain appropriate statistics to fit the requirements of KPI/SLA report monitoring
  • Develop and manage the current services being provided as well as considering future changes in line with technology changes
Essential Skills & Experience
  • Excellent communication skills
  • Ability to balance conflicting priorities, be alert to potential problems and challenge working practices
  • Ability to work within and manage effective working processes excellent service delivery
  • Ability to lead, motivate and develop people
  • Attention to detail and the highest quality standards
  • Resilient with the ability to manage or escalate difficult situations effectively and stay calm under pressure
  • Good influencing skills
  • Demonstrable suitability to work in a management role and an ability to communicate effectively at all levels
  • Ability to build and maintain excellent working relationships with all staff levels
  • Advanced Microsoft Office skills
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.Tate is acting as an Employment Business in relation to this vacancy.

Keyskills :
legal

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