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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | 60,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
ITSM Administrator and Automation EngineerManchester£60,000 per annumWith the business going through an exciting period of growth & development we are currently looking for an ITSM Administrator to join us on a permanent basis. Within this role you will be responsible for the planning, management, administration, automation & control of all elements of the ITSM in line with the agreed core ITIL disciplines such as Incident, Problem, Asset, Configuration, Continuity. You will focuson ITSM platform technical operations & day to day delivery of services & provide effective management of our ITSM partners.Responsibilities* Deliver & Own the day to day service support to the ITSM stack ensuring that any raised issues & events are managed & delivered the set standards & service levels.* Co-ordinate & support the recovery actions in the event of service impact* Lead / act as the SME on all associated project tasks to board project requirements that affect or associate with the ITSM platform.* Maintain the design & delivery of the new ITSM capabilities & integrations from end to end, conception to completion.* Be a key driver in improving quality through clear visable measures & metrics to show service adherence to Service Levels.Requirements* Excellent scripting through Python, SQL, Redshift & PowerShell* Experience of designing & delivering ITSM solutions & journeys with ServiceNow within the Financial Services Industry & to the associated policies, frameworks & requirements* Expertise in driving efficiency & multi platform mobility journeys through ServiceNow* Strong knowledge of ITSM & ITIL* Knowledge & experience of integration opportunities with ITOM, monitoring, Azure Devops, confluence, Sharepoint, MS Teams, InTune, & alerting solutions such as PagerDuty
Keyskills :
Automation EngineerITSM Administrator