IT Technician

Job Description

About RMS, A SaltPay CompanyWe believe that local businesses are essential to any growing society. SaltPay was founded in 2019 to create affordable, fast and secure payments and software solutions to help small and medium-sized businesses manage and grow their operations better. Takenfor granted by banks and traditional service providers, small businesses have especially struggled to get access to the financial services and software they need. We exist to improve their lives and to help them grow by building products that serve their needs,or integrating with the best solutions we find in the marketplace.Were outcome-driven entrepreneurs who emphasise energy over experience. Our number one priority is to deliver solutions that will allow our local businesses to thrive. Connecting and collaborating with a diverse group of talented teammates in an inclusiveenvironment helps us achieve different results. We learn from each other every day, doing whatever is necessary to deliver the best outcomes for our customers. SaltPay is home to over 1,300 employees in 14 offices across 12 countries, and our footprint keepson growing. We are fully dedicated to serving more than 100,000 merchants across our network. And we firmly believe that these numbers will increase over the following months.To be a SalterThese are some of the core principles of our culture:

• You like to work towards honest, inspiring, and challenging objectives;
• You want to create a tangible impact on the business;
• You have a competitive mindset and work to achieve the best possible outcomes;
• Kindness, humility, self-awareness, and candour are all part of your DNA;
• You are not afraid of taking risks, and you feel empowered by extreme ownership;

• You prioritise the teams success rather than your own;
• Youre always striving to become a better version of yourself;
• Problems are learning opportunities;
• Youre a dreamer, a thinker, and a doer - all in one.

Your teamAn integral cog in the SaltPay wheel, the Corporate ITteam provides comprehensive 1st, 2nd and 3rd line support for the companys IT systems. Whilst you will mainly work independently in our new Manchester office, youll be part of and work closely withour established teams in London and Milton Keynes.Your missionAs an IT Technician youll be responsible for providing friendly and professional IT support for the companys IT systems; including (but not limited to) desktops, servers, laptops, mobile phones and tablets. Youll ensure that all infrastructure systemsare kept up and running to agreed service levels.

• Ensure that company data backup and DR (disaster recovery) routines are robust, enforced and routinely tested, and that regular backups are stored off-site in accordance with company policy
• Oversee the installation and maintenance of all IT related hardware and its physical security

• Maintain IT related systems, including Phone systems / Mobile Phones / Servers / Routers / Laptops / Workstations / Printers / iOS Devices / Email / IT Helpdesk / Anti-Virus System
• Manage external vendors for IT equipment and services to ensure that the company makes the best use of available resources
• Provide 1st, 2nd and 3rd line support for all systems where necessary and appropriate
• Provide out of hours support on a rota basis to cover essential office-based systems
• Assist in other duties / projects as required

Your story

• Flexible and willing to learn
• A natural problem solver, youremain positive in the face of a challenge
• Customer focused
• Able to communicate effectively at all levels

• Resilient, able to work under pressure and to tight deadlines
• Good working knowledge of:

• Active Directory
• Windows Server (2012)
• MS Exchange 2010

• iOS
• Networking (LAN/VPN/Wi-Fi / IP telephony)
• Anti-virus / helpdesk / backup systems

The Perks

• Competitive salary

• 5% matched pension scheme
• Healthshield Plan
• Welcoming culture
• Quarterly team nights out
• Great opportunities to develop your skills in a highly progressive, fast-growing company that offers excellent prospects

• 33 days holiday (including bank hols)