Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Technica Service Analyst / 1st line support

Robert Walters
Job LocationManchester
EducationNot Mentioned
Salary£22,000 - £24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

This is a fantatstic position for a technical IT sevice Analyst1st line support/ IT Service desk Analalyst - To provide Informatuon technology single point of contact endeavouring to resolve as many of these at first level fixes as possible.Key Competencies

  • Provide first line support for all incidents and service requests
  • Record, prioritise and manage the lifecycle of incidents and service requests
  • Ensure that the Service Desk mailboxes are routinely monitored
  • Regularly consult the Service Desk Knowledgebase for First Time Fix information and take responsibility for updating
  • Carry out user account creations, changes and deletions.
  • Provide first line support, monitor applications and the infrastructure for the immediate team
  • Escalate all incidents and service requests that cannot be completed at First Line.
  • Proactively seek opportunities to extend the scope of responsibilities of the Service Desk team in order to deliver an enhanced First Time Fix experience.
  • Contribute towards maintaining accurate Asset Management information within the Servcie Management tool.
    • Skills
  • Experience of Microsoft Active Directory administration
  • Knowledge of Microsoft Windows 7 desktop support
  • Knowledge of Microsoft Office 2010
    • Able to work flexibly and participate in a 24/7 shift pattern days/nights
  • Ability to prioritise, organise and problem solve. -Knowledge of Citrix.
  • Knowledge of Change and Problem management
  • Other formal IT related qualification

    • APPLY NOW

    IT Technica Service Analyst / 1st line support Related Jobs

    © 2019 Naukrijobs All Rights Reserved