IT support technician'

Job Description

An exciting opportunity has arisen to join the growing ICT Department and become a member of the Service Desk team. You will be working in a team-based environment on the Service Desk, providing first line support to users in all our offices. Your main responsibilities will be providing first time fixes where possible, commissioning and building user equipment and triaging and escalating tickets when required.A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience.Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything you do.Demonstrate strong organisational skills and be accountable for your daily workloadDemonstrate a systematic, disciplined and analytical approachBe customer focussed and ardent in ensuring that colleagues receive a high quality of serviceThe key objectives of your role are:To ensure that the Service Desk Manager and Head of IT Service Delivery are kept informed of progress and in particular are told of major problems and/or issues in a timely mannerResponsibility for being the first point of contact on the Service Desk.New Starters and Leavers administrationUpdating the knowledge base.Innovation and Continual Service Improvements.Responsibility for supporting and maintaining the companys IT systems and for providing efficient desktop support to all business users.To provide application support to our internal and external users.The department is responsible for resolving any IT related faults quickly and efficiently.To work within SLA and KPI targets to agreed business priorities.Setting up and configuring new laptops, desktops and mobile devices.Installing authorised software to laptops, desktops and mobile devices.Reporting faults and maintaining logs on desktops and laptopsThe Successful 1st Line Support Technician must have:Excellent troubleshooting and problem-solving skills.ITIL experience.Experience in 1st line support.Experience with supporting customers over the phone and in person.Experience of ticket management.Windows Server 2008 / 2012 / 2016Windows 7 / 10.MS Exchange 2010 / 2013 mailbox managementMicrosoft Office applications including Exchange.Active Directory and group policies.Setting up new users and disabling expired accounts.Patching of network and phones.Undertaking small- to medium-sized IT moves and projects.Be passionate about technologyDesirableOffice365Mac OSMimecastAirWatchWhat you bring to the TeamDriven and results orientatedPositive outlook and a focus on high quality deliveryStrong communicatorMust have the ability to communicate complex concepts and ideas easily to the teamMust be motivated to ensure work is complete and according to the requirements on schedule and to a high quality.Must be reliableIs able to work under pressure in all situationsThe ideal candidate will ensure that correct decisions are made and issues acted on in a timely manner.A dedication to getting the task done within any deadlinesWhats on offerGenerous basic salary up to £24k DOEThe role is a permanent positon with a 6 month probationary period. The working week is based on 37.5 hours.25 Days Holiday + Bank HolidaysProfit Share SchemeBreakfast provided each Monday morning & monthly drinksContributory company pension schemeChildcare voucher schemeAccess to the Employee Assistance Programme (EAP)Utilising cutting edge software along with the latest technologies backed by huge investment and infrastructure, where else would you want to develop your career as an IT professionalIf this sounds like the right opportunity for you, click on the link to apply today.964362LC1INDPENO