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IT Support Technician / 1st Line Support

Heads Recruitment
Job LocationManchester
EducationNot Mentioned
Salary£9.00 - £11.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, part-time

Job Description

IT Support Technician / 1st Line SupportPay rate; £9-£11 per hour, depending on skills and experienceWorking hours; 30 hrs per week, preferably over 4 days, Monday to Friday, flexibility can be given and some working from home may be possible, but a successful candidate would need to have own car to visit different branches / offices.Initially this is a temporary position for approximately 4 months, but this may become a long-term role depending on requirements.The role is to assist the IT Implementation Manager in day to day IT operations and provide 1st and ideally some 2nd line technical support to all Corporate staff, both internally and remotely. The team monitors and maintains IT and network operations across 11 sites in the United Kingdom with over 100+ employees; with plans for further expansion in and beyond 2020.The successful applicant will require excellent problem solving and analytical skills, evidenced via previous work experience or technical / qualifications. You will also need a positive approach to new problems and be flexible and adaptable in providing to the business as required. Ability to work under own initiative as well as part of a team, to develop new technical efficiencies and solutions to the business is essential.You will be working for a successful and rapidly expanding recruitment businessRESPONSIBILITIES FOR AN IT SUPPORT TECHNICIAN:

  1. Perform troubleshooting with end users via telephone, remote control and in person.
  2. Take ownership of technical problems reported via the support process and see through to a quick resolution.
  3. Install and maintain end user computing equipment i.e desktop, laptop and mobiles.
  4. Create, maintain and update working documents such as asset/license registers, inventory documents and mobile phone lists.
  5. Implementation and application of IT governance at various internal sites.
  6. Assist in creating standard operating process in line with ITIL framework.
KEY & BENEFICIAL SKILLS / EXPERIENCE FOR AN IT SUPPORT TECHNICIAN:
  • Office 365 administration.
  • Exposure to VMware, Citrix and NetApp storage.
  • Experience of day to day administration of Windows server environment i.e. Active Directory, group policy, DNS, DHCP, TCPIP 4.
  • Experience of using a Backup solution.
  • Exposure to database system and customer relationship system.
  • Experience of maintaining a telephony system i.e. Mitel, Avaya, cisco.
  • Exposure to firewall technology or security appliance.
  • Antivirus solution such as Crowdstrike, Sophos or Kaspersky AV.
  • Exposure Hosted solution such as Citrix XenApp environment.
  • Good understand of network technologies such as site to site vpn and switches.
    • PromanIRThe UK is set to depart from the EU on 31st January 2020. EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Please follow the below link for information on how to apply.

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