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IT Support Team Leader

Reed
Job LocationManchester
EducationNot Mentioned
Salary29,452 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

  • IT Support Team Leader (Permanent)
  • Manchester (on-site)
  • Up to £29,452
A Manchester based Sixth Form College is on the lookout for their next IT Support Team Leader where you will beworking as part of the Cross-College IT team in supporting and improving the IT provision in the Institution. As well as this you will be responsible for providingday to day management of the IT Technicianswith responsibility for managing the Helpdesk function.Main Duties:
  • Manage the CCIT technicians daily duties and workload ensuring that any helpdesk requests are actioned in line with college Service Level Agreements and monitor that work is performed promptly and correctly.
  • Manage the skills development of the CCIT team in accordance with the college
  • Ensure that the IT Technicians are delivering a high standard of customer service to staff and students.
  • Work with the Network Manager and Director of College Services to ensure that all on-site and offsite college events have the correct provision of IT equipment
  • Provide day to day help and assistance to end users to enable them to use the hardware and software safely and efficiently.
The following would be beneficial:
  • Over 1 years experience of managing a team
  • Experience of supporting and troubleshooting technologies used at the college, including: Windows 10, Active Directory, Microsoft Exchange, Office 2016 DNS, DHCP, Office365
  • Demonstrate ability to motivate staff, support them to meet their goals and objectives, identify and manage potential issues at an early stage.
  • Flexibility and a readiness to undertake a wide range of tasks
  • Good level of numeracy and literacy
  • Agree to go through an Enhanced DBS Clearance
Some of the benefits that are on offer:
  • Local Government Pension Scheme
  • Generous holiday entitlement
  • Free on-site parking
  • Cycle to work scheme
  • Free onsite fitness classes including Yoga and Pilates
  • Access to wellbeing services such as private physio and virtual GP appointments through our enhanced Occupational Health package
Apply now if you are interested and would like to be considered for this fantastic opportunity!

APPLY NOW

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