IT Support Specialist

Job Description

WHATS THE ROLE As an IT Support Specialist, you will be offering onsite technical support and managing local IT demands for Hilti end users, based in Great Britain and Ireland. Your primary responsibilities are IT equipment setup for new and existing employees, mobilephone administration and desktop/laptop break-fix repairs. WHO IS HILTI Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belongingacross our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is very proud to be ranked as the UKs 12th best largeorganisation to work for in the Great Place to Work survey. WHAT DOES THE ROLE INVOLVE As mentioned, the IT Support Specialist plays a key role in making sure our technology works as it should to ensure the business can run effectively. Day to day responsibilities will include:IT hardware/software implementationsSetup of IT equipment for new starters and transfers within the businessFollow up and retrieve IT equipment from people leaving the businessInstallation of operating system and applications on PCsAdminister SAP and Windows password resetsAdminister Microsoft users using Active Directory and Software distribution toolsUse of Service Now helpdesk system to log all incidents/requestsWork closely and proactively engage with colleagues to ensure SLAs are met WHAT DO WE OFFER We really value our people and weve worked hard to develop a reward package that reflects this. Some of our benefits include:Genuine career advancement (more than 80% of all leadership roles are filled internally)Competitive salary and above-average performance bonus6% employer pension contributionsPrivate Health Insurance and Employee Assistance Programme33 days holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annuallyPaid leave to work on charitable projectsHilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashbackOur Regional Head Office is based at Circle Square in Central Manchester, where we are located a short walk from Oxford Rd train station and St Peters Square tram stop. We offer a hybrid working pattern between the office and home and different ways to workflexibly so please feel free to talk about what flexibility means to you at your interview. WHAT YOU NEED IS: Knowledge and experience of Microsoft Windows OS, Microsoft Office, PC hardware/software / tools, network troubleshooting (LAN and TCP / IP), and IT hardwareCompleted technical studies or subject-specific training (e.g. IT specialist/system integrator) and well-founded IT experienceStrong PC, laptop, tablet and hardware support experienceA solid track record in a support role including experience in customer support and stakeholder and management is idealStrong coaching skills. Able to produce user guides, share IT knowledge with colleagues, improve the user experience for allHigh level of accuracy and attention to detail Ability to work under pressure WHO SHOULD APPLY We have an excellent mix of people and success at Hilti is down to teamwork and ability, no matter what your background.Click through the Apply Now button where you will be asked to upload your CV and answer a couple of short questions - the whole process should take around 90 seconds.If we dont have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but well be sure to stay in touch.