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IT Support Engineer

Interquest Group
Job LocationManchester
EducationNot Mentioned
Salary32,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Are you the next member of the familyWe are looking for an experienced IT Support Engineer to join our Team. The role will offer remote working but does require the Engineer to visit the offices in Manchester, Harrogate and Leeds if need be.The Role:Help Desk Administration

  • Using the in house, Spiceworks, ticketing system to interact with internal clients on all levels to help resolve IT-related issues and provide answers and resolutions in a timely manner.
  • Setup and configuration of new user accounts
  • Setup and configuration of new hardware
  • Keeping the in-house knowledgebase up to date with resolution information and technical documentation
Networking
  • Assists in the planning and implementation of additions and major modifications to the supporting multi-office infrastructure.
  • Maintain network security at the office level as established by the IT Policy.
  • Administration and maintenance of the companys IT infrastructure.
  • Administration of the companys WAN/LANs as directed.
Internal Systems
  • Provide troubleshooting, systems backups, archiving, and disaster recovery support when necessary.
  • Work with project teams to help implement new internal systems and changes to the existing systems
Telephony
  • Updates to the companys telephone system at a group and local level.
  • Connectivity and configuration of mobile devices
Asset Management
  • Ensures that company assets are recorded and maintained responsibly.
Office InfrastructureManages desk moves and office movesRequired Skills/Technology:
  • Microsoft Office 365 and above
  • Microsoft Windows 10 and above
  • Windows Server 2012 and above
  • Google Chrome
What do you get in return for your hard workWe believe in working hard, being nice to people and having fun along the way. It is important to us that our family feel rewarded well for their hard work and continuous dedication that they show to their roles. We do this in a number of ways:
  • 25 days annual leave when you start increasing with time to 35 days!
  • Annual awards party
  • Monthly Gym membership contribution
  • Dress down culture with music playing throughout all of our offices.
  • Fresh fruit, stocked cupboards and fridges to keep you going throughout the day/week.
  • Employee assistance programme
  • Season Ticket Loan
  • Cycle to work scheme
  • Car lease scheme
  • Access to mortgage and personal financial advice
  • Enhanced maternity cover
InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation.Please make us aware if you require any reasonable adjustments throughout the recruitment process.

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