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IT Support Engineer 2nd Line

Job LocationManchester
EducationNot Mentioned
Salary20,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As a Technical Support Analyst this is a varied role providing technical support on a wide range of technologies to managed SME clients. You will be customer facing supporting the needs of our customers, so will need to have good communication skills, andbe self-motivated and well organised.Client DetailsMichael Page Technology are delighted to have partnered with a leading IT Support and Technical Services MSP to recruit a Technical Support Analyst to support their Manchester based client.DescriptionWhat youll be doing:As a Technical Support Analyst this is a varied role providing technical support on a wide range of technologies to managed SME clients. You will be customer facing supporting the needs of our customers, so will need to have good communication skills, andbe self-motivated and well organised. The ability to liaise with end users and colleagues at all levels in a confident and professional manner is essential.Key skills & experience:

  • Experience with network technologies (VLANs, Routing, QoS, MPLS, Firewalls)
  • Good knowledge of Microsoft Windows Server including virtualisation, O365
Advantageous knowledge:
  • Router and firewall implementation, configuration and support (Cisco/Sophos)
  • LAN and WAN implementation, configuration and support (HPE/Cisco)
  • Microsoft Hyper-V & Clustering
  • Microsoft Azure Backup, DR and IaaS
  • Datto & Veeam Backup products
  • McAfee & Sophos Security products
  • HP servers, storage and networking
ProfileKey Skills & Experience:
  • Previous experience in an I.T. support role.
  • A well-presented customer focused individual with strong communication skills
  • Good understanding of a service management environment (ITIL)
  • Experience in delivering IT projects
  • A team player prepared to work at all levels with a pro-active approach
  • Flexible approach to working hours due to demanding business environment
Job OfferSalary:£20,000 - £25,000 per annumBenefits:
  • Working from home when not on customers site
  • Comprehensive on-going training and development
  • Health insurance

Keyskills :
InfrastructureIT SupportTechnicianIT EngineerO3652nd Line Support.

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