Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

IT Incident & Problem Manager

AJ Bell
Job LocationManchester
EducationNot Mentioned
Salary£45,000 - £60,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are currently hiring for a brand new position within the organisation; a hands-on IT Incident & Problem Manager. Reporting into the Head of IT Service & Infrastructure, the successful candidate will lead dynamic teams to help deliver incident resolution versus KPI’s, taking ownership of major incidents where appropriate, and driving problem management to reduce business risk through repeat incidents. This also involves taking the primary role in delivering an incident reduction plan that looks at all aspects of what can cause Major Incidents from technology to process to behaviours and defines tactics and strategies to address these.AJ Bell is a fast-moving company and the Technology Services department is delivering a varied and rapid programme of change. This will be a hands-on role and will require someone with technical ability as well as proven expertise in problem management process and techniques. There is potential scope for this role to include limited line management duties in line with the responsibilities below.What does the job involve

  • An ability to grasp a broad range of technology to be able to speak to technical personnel about the details of technical problems and incidents
  • Problem Solving ability, getting hands on to drive for the root cause of IT incidents
  • Line Management responsibility for a team of Application Support specialists
  • Ensure the appropriate levels of Major Incident management and production of reporting in line with agreed business and product team expectations
  • Ensuring an appropriate framework and processes are in place for collaborative Incident and Problem Management across the Technology Services department
  • Set up and lead internal Technology service and operational teams along with service suppliers collaboratively to ensure appropriate resolution of ongoing and high priority Problems
  • Provide strategic decisions making and suggestions for improvement at a senior level
  • Engage with internal and external stakeholders (incl. but not limited to Service Managers) to proactively identify Problems in order to then progress as appropriate
  • Ensure Problems are appropriately prioritised and progressed according, with workarounds documented and communicated
  • Engage with, offer advice, and support other initiatives and projects that are led by Technology Services teams to ensure service transition activities are in place
  • Defining and delivering communication plans that provide proactive, timely and business relevant reporting and comms around Major Incident and Problem Management to other managers through to exec level where required
    • Essential skills and experience:
  • Technical capability. It is expected that the successful candidate will have some experience with using, or a deep interest in current and new technologies, cloud hosting, and code development and delivery practices
  • Candidates should have a proven background in a technical hands on capacity in addition to other experience. You should be able to demonstrate technical experience of either Development, Infrastructure, Architecture or Solution Design
  • Evidence of strong internal and external stakeholder relationships at all levels
  • Experienced at managing Major Incidents and Problems at senior levels
  • Experience of acting within mature ITIL processes. A proven ability to implement and/or improve existing processes
  • Evidence of commercial ability in negotiation and partnership with suppliers
  • Evidence of managing small projects or of implementing Service Improvement initiatives
    • Desirable skills and experience
  • ITIL Service Lifecycle Certification
  • Technical IT Certification
  • Line management experience
  • Experience of project management or suitable qualification
  • Experience with creating formal process and service reporting documentation
  • Finance industry experience
    • The right candidate will be:
  • Credible and professional
  • Have excellent verbal and written communication skills
  • Able to challenge appropriately and present solutions to problems
  • Self-starting and able to work on own initiative
  • A high attention to detail
  • A great team worker
  • Ambitious and driven to exceed expectations
  • An analytical mind-set and technical ability
    • About AJ Bell:AJ Bell is one of the largest providers of online investment platforms and stockbroker services in the UK, with assets under administration exceeding £62.5 billion and more than 312,300 clients. Our award winning products include Self-Invested Personal Pensions (SIPP), ISAs and Dealing Accounts.Job DescriptionAdditional InformationIn return you can expect:
  • 26 days holiday increasing to 30 days with length of service, plus bank holidays
  • Discretionary annual bonus
  • Contributory pension scheme
  • Holiday buy/sell scheme
  • Season ticket loan
  • Free social events including monthly pay-day Friday drinks
  • Free gym and classes
  • Volunteering days
  • + much, much more!

    • APPLY NOW

    IT Incident & Problem Manager Related Jobs

    © 2019 Naukrijobs All Rights Reserved