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IT Helpdesk Assistant

Cordant People
Job LocationManchester
EducationNot Mentioned
Salary20,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Are you an IT Helpdesk Assistant with 1st/2nd line support experience Do you live in the Manchester area and able to commute into the city Would you like to work for a fantastic top 100 Law firmCordant People are supporting an large and well known law firm based in the heart of Manchester, who is seeking an experienced IT Helpdesk Assistant to join their growing team.THE REQUIREMENTS:

  • 2+ years hands-on related IT support experience in a legal or commercial environment
  • Windows Desktop 7-10, Citrix XenApp/XenDesktop
  • Windows Server 2012 to 2019
  • Active Directory and Group Policy
  • Use and support of Microsoft Office namely Outlook, Word and Excel including Visual Basic
  • Asset management experience including maintenance and patching
  • Local Area Networking including management of routers and switches
  • Strong customer service ethic with excellent communication and interpersonal skills
THE OVERVIEW:
  • Competitive salary
  • 35-40 hours a week during standard business hours
  • Full time permanent role
  • Onsite position
THE ROLE:
  • Delivery of high quality technical support on a range of technologies
  • Hands-on attitude to troubleshooting hardware and application specific issues
  • Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI timeframes (first response and resolution)
  • Take ownership of requests assigned to you and manage them through to resolution
  • Perform administrative tasks (user and server related)
  • Help support and train other team members

APPLY NOW

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