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IT Apprentice

Job LocationManchester
EducationNot Mentioned
Salary15,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are looking to fill this post with someone what wants to gain new skills by working with an experienced team within a cutting-edge financial environment and in a great location by Salford Quays. Full day or week release training will be given throughoutthe course to support your I.T. Apprenticeship, with opportunities for further supported studies.IT Apprentice Responsibilities:

  • Provide hands-on user desktop support through remote desktop support, e-mail, telephone & face to face.
  • Review and resolve Helpdesk support tickets and escalate to 2nd and 3rd line Support teams.
  • Supporting and managing Client / Server applications, assisting with systems support, including system backups.
  • Supporting Server to Desktop technologies e.g., Citrix XenApp/XenDesktop
  • Assisting IT / MIS teams in providing 1st and 2nd line support to end users.
You will have knowledge of some of the following:
  • Desktop: Microsoft Windows 10.
  • Servers: Microsoft 2016 Server and above.
  • Microsoft: Microsoft Office 2016 & Office 365.
  • Virtualisation: VMware, VirtualBox, Microsoft Hyper-V
Along with the following skills:
  • Excellent Communicationboth written and verbal, with attention to detail.
  • A consistent professional approach to all tasks.
  • The ability to remain calm, confident, and knowledgeable will be critical to your success in this role.
  • Ability to work proactively, establish good working relationships and think strategically.
  • Excellent troubleshooting skills.
  • Willing to share techniques and skills with peers.
  • Be self-motivated and consistently looking to learn new technologies.
Whats in it for you
  • Full training and support by our friendly team
  • Career accelerator with development path and 6-monthly pay reviews
About Phillips & Cohen Associates:Phillips & Cohen Associates are the worlds market leader in the highly specialised area of probate debt recovery. Our continued expansion creates significant opportunities for promotion in a variety of roles and our excellent training means that you will havethe necessary skills to progress. This is reflected in various awards we have achieved including Investors in People, Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award.Location: Salford Quays, Manchester, UKContracttype: Full Time, PermanentSalary: £15,000 per annumHours: Working Pattern37.5 hours per week based on a shift rota
  • MondayThursday (Alternating 8am-4pm and 12pm-8pm)
  • Friday (Alternating 8am-4pm and 9.30am-5.30pm)
  • Saturday* (9am-1pmworking one in four Saturdays)
Benefits:
  • Luxurious office environment in a superb location
  • 31 days holidays per year including 8 bank holidays
  • Reserved secure car parking spaces available
  • Comprehensive benefits and discounts package
  • Healthcare Scheme*
  • Company pension plan*
  • Life Assurance*
  • Cycle2work scheme*
  • * Subject to qualifying period.
You may have experience of the following: Apprentice, Trainee Scheme, Training Scheme, School Leaver, Apprenticeship, IT Helpdesk, Desktop Support, Trainee Support Analyst, Network Support, Infrastructure Support, 1st line Support, First Line Support, etc.Ref: 102 836

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