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Interim Customer Complaints Handler

Page Personnel Secretarial & Business Support
Job LocationManchester
EducationNot Mentioned
Salary£24,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

This role requires an Interim Customer Complaints Handler to join the Customer Service department in Manchester, with a focus on resolving financial service complaints swiftly and efficiently.Client DetailsOur client is a robust entity within the financial services sector, boasting a substantial staff size that spans across multiple locations. They are renowned for their commitment to excellent customer service and their dedication to providing a supportivework environment for their team.Description

  • Handle and resolve customer complaints regarding financial services.
  • Track customer complaints and follow up until resolution.
  • Escalate unresolved issues to the appropriate internal teams.
  • Maintain a high level of product knowledge to provide accurate information to customers.
  • Collaborate with team members to improve customer service processes.
  • Provide feedback on the efficiency of the customer service process.
  • Participate in company training and development initiatives.
  • Uphold the companys reputation by ensuring customer satisfaction.
ProfileA successful Interim Customer Complaints Handler should have:
  • Relevant qualifications in customer service or a related field.
  • Proven experience handling customer complaints in the financial services industry.
  • Strong problem-solving skills with a customer-focused approach.
  • Excellent interpersonal and communication skills.
  • Proficiency in using customer service software and databases.
  • A team player mindset with a strong work ethic.
Job Offer
  • A competitive salary ranging from £24,000 - £26,000 per year.
  • Full-time, fixed-term contract with potential for extension.
  • A supportive and professional work environment.
  • A chance to broaden your skills in a fast-paced financial services industry.
Apply now to join our team in Manchester and start your journey as an Interim Customer Complaints Handler.

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