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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | £30,000 - £32,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
My client, a leading and established eCommerce org. based in Manchester is looking for an accomplished Customer Insight Analyst to join the team at an exciting time as, despite the current climate, its business as usual for this financial services focused organisation. This is a fantastic opportunity for a Customer Insight Analyst with a strong track record in dealing with customer-centric data, and the ability to provide recommendations on logical approaches to improving KPI/Processes, from a Data perspective, to senior management. If youd like to join a business that is passionate about your professional development, read on…This leading retail organisation is seeking an innovative and commercially minded Customer Insight Analyst to assist a busy Customer Services function in tracking of key metrics, and an ability to make insightful recommendations on how best to drive the business forward from a commercial standpoint in relation to current data held on how the business approaches its customer interactions:Key Responsibilities: - Take full ownership of data focused workstreams in the Customer Experience department. Taking a project from cradle to grave from a data standpoint and collaborating with stakeholders from various areas of the commercial functions in the business.- Perform data interrogation & root cause analysis.- The ability to interpret data from the contact centre, and identify opportunities for improvement in relation to key deliverables from a KPI perspective. - Work with senior management across the business in providing your insight into how customer service processes can be improved for maximum commercial benefit. - Assume full responsibility across: Diligent reporting, tracking of key metrics across the customer services function and ensuring accurate recording, storing and sharing of data to relevant departments.Key Skills: - Sociable, and happy to influence and provide guidance to cross-functional stakeholders. - Strong CX experience, working in a fast-paced digital environment. - Previous experience in a contact centre/customer services environment. - Exceptional SQL and Advanced Excel. - Salesforce experience - Get Feedback package.(desirable) - Knowledge of PowerBI dashboards (desirable) .- Strong requirements gathering capability, dealing with the Senior Management Team. - Experience of working in a contact centre/sales function is highly preferable.If youre a Customer Insight Analyst looking for a new role with an eCommerce brand in Manchester, get in touch today. Required skills
Keyskills :
CRM Digital SQL CX Tableau analyst excel salesfce insight customer experience metrics PowerBI Power BI