Incident Management Coordinator

Job Description

Incident Management Coordinator Permanent Manchester £42,000Our client is looking for a Incident Management Coordinator to join their busy as ever company on a permanent basis to manage and coordinate Incident Management processes and activities, supporting the Business continuity/Resilience team in the progressionof these core aspects of resilience.The successful Incident Management Coordinator will be responsible for liaising with stakeholders, coordinating resolution if incidences which would include telephony outages. You will also be responsible for completing annual third-party reviews, basedon the defined process and risk gradings, to reduce the risk of impact following events experienced by third parties and for the business to continue delivering those important business services.Key Responsibilities for a Incident Management Coordinator :* Coordinate and deliver DR tests to an agreed annual test schedule including pre-test planning, test documentation, coordinating colleagues participating in the test, participating in the test, and capturing evidence and overall test results,* Manage and coordinate post DR test lesson learned meetings and identifying any post DR test actions for further improvements* Design and develop all Business Continuity Plans and Business Impact Assessments in line with the Operational Resilience guidance on Important Business Services and setting Impact Tolerances* Support the Business continuity/Resilience team with planning and delivery of annual simulation exercises, desktop exercises and third-party rehearsals, in line with identified severe but plausible scenarios, which include the Crisis Management Team (CMT)and Strategic Team (ST).* Maintain appropriate reporting and dashboards as per the Business continuity/Resilience team requirements, regularly assisting with the review of all plans for suitability and effectiveness.* Maintain Everbridge through data uploads, templates, configuration, tests and real events and report on a quarterly basis.* Work collaboratively with our Workplace Recovery Site(s) to ensure they remain ready for real events, including test and rehearsal days, PC imaging and relocation plans.* Complete annual reviews of third parties, in line with the third-party schedule, including review of their BCMS, plans and policies and assessing the suitability of their business continuity arrangements as appropriate for the contract.* Support third party owners with RFP processes for new potential third parties by reviewing documentation, providing feedback, and giving guidance on any additional requirements prior to contract agreements.* Collaborate with third party owners to ensure delivery of detailed third-party reviews which identify any concerns, weaknesses or additional requirements and remedy as necessary.* Review and update Pillar Plans to ensure any DR impacts or concerns are reflected and appropriately planned for.* Ensure the IS27001 DR requirements are evidenced, in line with our planned certification * Attend a quarterly review of the DR test schedule for the next quarter.* Incident Management Coordinator for all Incident Management Team (IMT) meetings, ensuring all IMTs are managed consistently in line with the IM Process and provide administration support, including Tracker, stage documents and appraisal.Please apply for the Incident Management Coordinator as directed.