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Helpdesk Advisor / Client Services

Michael Page Property & Construction
Job LocationManchester
EducationNot Mentioned
Salary£26,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

This role requires someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times.Client DetailsOur client provides Facilities Management services in technically demanding environment. Their portfolio includes some of the UKs best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutionsto single and multi-site operations.Description

  • Delivering great customer service to all clients and contractors
  • Building outstanding working relationships with clients, contractors and other functions within the business
  • Managing emails and phone calls
  • Dealing with enquiries from clients and contractors
  • Supporting clients and contractors with any queries
  • Assigning jobs to contractors within an agreed time frame
  • Chasing up jobs that have not been accepted/attended to
  • Managing and updating business-critical issues daily
  • Updating systems to ensure complete transparency
  • Ensuring that maintenance work is processed in a timely manner
  • Communicating with contractors daily, to minimise overdue work
  • Challenging unnecessary call-outs and response times
  • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues
  • Operating and being measured against business KPIs
  • Demonstrating professionalism at all times
Profile
  • Tenacious and results orientated
  • IT literate
  • Confident, efficient and reassuring on the phone
  • Great at prioritising and multi-tasking
  • Friendly and professional
  • Looking for ways we can do things better
  • Ambitious and keen to progress
  • Experience of Facilities or Helpdesk
Job Offer
  • Competitive salary of £25k
  • Extensive corporate benefits including, Private Medical, Pension 5% employers contribution, Health and Wellness programme, 22 days holidays + bank holidays
  • Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity
This is an office based positionRequired skills
  • Customer Service
  • Facilities Management
  • Helpdesk
  • Reception
  • Front of House / Building Host

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