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Helpdesk Advisor

Fawkes and Reece
Job LocationManchester
EducationNot Mentioned
Salary£24,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

HELP DESK ADVISOR

  • Delivering great customer service to all clients and contractors
  • Building outstanding working relationships with clients, contractors and other functions within the business
  • Managing emails and phone calls
  • Dealing with enquiries from clients and contractors
  • Supporting clients and contractors with any queries
  • Assigning jobs to contractors within an agreed time frame
  • Chasing up jobs that have not been accepted/attended to
  • Managing and updating business-critical issues daily
  • Updating systems to ensure complete transparency
  • Ensuring that maintenance work is processed in a timely manner
  • Communicating with contractors daily, to minimise overdue work
  • Challenging unnecessary call-outs and response times
  • Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues
  • Operating and being measured against business KPIs
  • Demonstrating professionalism at all times
Hours & Salary:£24,000 - £25,000Monday to Friday 8am-5pm(Work from Home Fridays)!Immediate Start - Interviews ASAPSKILLS:
  • Customer Service
  • Help Desk Experience
  • Communication Skills
  • Customer focused - develop strong customer relationships by listening to and satisfying customer needs.
  • RELIABLE
  • Time Management
  • Phone Manner
Next Steps:If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to:Victoria MehmetFawkes & Reece is one of the UKs leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combiningconsistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.

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