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Head of Telesales

The Portfolio Group
Job LocationManchester
EducationNot Mentioned
Salary£50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Portfolio are proud to be representing our client, an award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide, in their search to recruit a brand-new, business crucial role - Head ofTelesales.This is an essential role for to drive the on-going success and future growth of the business. The individual in this role will manage and drive the performance of our telemarketing function, which involves individual team managers and telesales consultants.The successful person will be accountable for driving strategy and increasing headcount, as well as taking ownership of department budgets and managing incentives.Working Hours:Monday - Friday between 8am - 8pm and requirement to work 1 in 4 Saturdays.The Head of Telesales will be responsible for:

  • Responsible for managing a team of 60 BSC agents and 4 Salesfloor Managers
  • Liaise with the Head of Business Development to ensure a smooth transition of booking appointments resulting in deals.
  • Responsible for daily, weekly, monthly, and quarterly sales figures and MI.
  • Responsible for all Interviews and hiring and headcount churn
  • Responsible for all Telesales performance management and career pathways
  • Responsible for yearly telesales targets & KPIs
  • To optimise all campaigns and data sources with the campaign manager and ensure all campaign conversions are best in class
  • To optimise efficiency and build a best-in-class call centre operation.
  • To manage workforce planning and ensure we have staff coverage daily
  • To introduce fresh incentives to motivate and drive the team.
  • To manage all HR and people in the telesales department
We are looking for individuals who:
  • Ability to build, manage and drive sales performance in a targeted, entrepreneurial business.
  • Hands on, resilient leader , lead from the front
  • A proven track record in B2B Telesales management
  • Confident and forward-thinking sales approach
  • Excellent communication skills
  • Ability to influence and liaise with all levels up to Directors.
  • Motivational and inspiring leader
  • 3 Years experience in previous role
  • Communicate with senior stakeholders.
  • Over 3 years experience within sales management to successfully lead a high achieving and growing team of BDM to reach their targets.
  • As Head of Telesales you will need to be a relationship builder who can work with all people, start, and maintain healthy business relationships.
  • You must be organised and punctual to manage your day-to-day tasks to a high standard.
  • You will need the ability to quickly attain an understanding of your all teams members needs and how you can help them flourish.
  • Exceptional written and oral communications skills
  • You will be within a commutable distance to the office in Manchester - 5 days a week.
P970723BGRINDMANS

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