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Head of Software Implementations

The Source
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Use your experience of people management and expertise in implementation of SaaS software solutions for enterprise clients in this Implementation Leader role. Successful established and fast growing software company, currently with US and UK operations andfuture European development. Market leader in providing Workforce Management, Time and Attendance and Payroll solutions to clients in the Facilities Management sector though expertise in these solutions and sector is not essential, whilst leadership of Saassolutions and services is essential. Remote based role, occasionally attend Midlands UK office and visit UK clients.Essential experience is:

  • experience in the implementation of cloud based, SaaS software solutions for business, either hands on or as manager of implementation teams
  • people management experience, having led an implementation team or software solutions delivery team
  • familiarity with enterprise clients, complex organisations and large scale implementations
  • strong communication skills, ability to motivate, delegate and develop a team
  • growth mindset
  • successful client relationship management and mangement of escalations
  • ability to participate in strategic business leadership as part of a leadership team
Any prior experience of T&A, WFM, Payroll or other HR related solutions is a plus but not essential as is familiarity with the FM sector.In this role you will:
  • manage a team of around 10 implementation and technical consultants
  • oversee and support their work on software implementation projects
  • contribute to the project management of implementation projects
  • motivate, develop and manage the team
  • address and solve complex problems and develop solutions
  • allocate resources, manage budgets, work closely with sales, support, development and customer success
  • build relationships with clients in the delivery process and act as escalation point for client issues
  • work as part of the UK leadership team, reporting into leadership in the US
  • be involved in EMEA expansion from the current UK base
Get in touch with a CV and we will provide more information about this expanding company and the varied role which had strong potential for development, and arrange to talk it over with you.We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeingthat we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website.

Keyskills :
Software ImplementationStrategic LeadershipTeam ManagementSaaS

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