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Head of Operations Client Services

100% Group Limited
Job LocationManchester
EducationNot Mentioned
Salary£45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Head of Operations - Client ServicesLocation: Trafford, Greater ManchesterSalary: Circa £45K per annumContract: Full time, permanentBenefits: Company Bonus, Free on-site Parking, 25 days holiday per annum, holidays increased with length of service, company sickness scheme, monthly company lunches, regular social events, private healthcare, pension scheme and eye care!100% provides award-winning solutions to activate retail experiences for leading global brands, and we are recruiting. We are specialists in international installation and maintenance services for retail display and we harness market-leading experience and extensive global coverage to deliver our solutions in stores across the world. We bring ideas to life and have worked on high-profile product launches and ground-breaking in-store experiences for brands like Adidas, Nike, Dyson, GoPro, Sony, Sonos, LG and Beats by Dre.Who are we looking forOur growth and increasing customer base have created an opportunity for a Head of Operations - Client Services to join our senior management team and deliver retail installation solutions on a global scale. You will ensure that the operational division is managed effectively and efficiently from a client, resourcing, operational and commercial perspective.We have a great team culture with a strong work ethic and are looking for people who are enthusiastic, ambitious and want to be part of an exciting company.Responsibilities:

  • Develop/maintain and implement the business strategy alongside the board and senior management team.
  • Participate in the implementation of specific projects, procedures and guidelines.
  • Lead and motivate the division, develop and coach team members.
  • Manage talent and succession planning with other business managers.
  • Liaise with team to ensure the agreed management methods, standards and processes are maintained throughout the numerous contracts/project lifecycles.
  • Taking responsibility for overall progress and use of division resources and initiating corrective action where necessary to deliver client requests or integrate new clients.
  • Ensure that team are commercially aware, maintaining budgets, maximising cost control and driving cost efficiencies.
  • Collaborate with team and senior management to ensure that any cost challenges or efficiencies are resolved or addressed for future contracts/projects.
  • Work with team and supplier management lead to ensure external stakeholders are maximising efficiency and delivering SLAs.
  • Communicate with other heads of, to ensure that work is neither overlooked nor duplicated by related projects and resource usage is maximised.
  • Work with other heads of, to develop and implement key processes/policies into the business (HR, H&S, Facilities etc.) and to problem solve, share and review best practice.
  • Plan and manage transitional change initiatives.
  • Tactically and strategically develop all allocated accounts and associated operations to ensure they are fit for purpose.
  • Ensure the team effectively forward plan, including contingency and scenario planning.
    • What youll need:
  • Experience in a similar/senior management position.
  • Familiarity with strategic client management.
  • Experience in driving a team to deliver company SLAs and KPIs.
  • Experience in leading successful transformational change initiatives.
  • People management/HR policy and process awareness.
  • Proven strong leadership & coaching skills
  • Commercial astuteness.
  • To be solutions focused, proactive and self-starter.
  • Proven communicator at all levels with strong planning skills.
  • Ability to think outside of the box’ with a forward thinking and solutions focused approach.
  • Successfully executes new initiatives.
  • Can deliver viable business cases for changes and/or investment.
  • Understanding of Business processes including Ops, HR, project management etc.
  • Highly organized with strong analytical skills and a great attention to detail.
  • Relentless drive for improvement.
  • Resolves conflict in an effective & timely manner.
  • Highly professional & positive.
  • Flexibility to travel to clients and overnight stay.
    • Desirable:
  • It would be great if you had experience of delivering a service through people.
  • Retail installation and field working awareness.
  • Management of large teams.
    • What’s nextIf you love a challenge where no two days are the same, please send your CV and tell us why you should be our next 100%’er.No agencies please Required skills
  • Business Development
  • Business Management
  • Client Services
  • Operations
  • Head of Operations

    • Keyskills :
    Business Development Business Management Client Services Operations Head of Operations

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