Head of Delivery

Job Description

About UsWe’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutionsthat millions of people use every day.In the last 30 years we won several awards, including a prestigious Queen’s Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach.Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery.We want to continue to grow our team with people just like you!About the RoleWe are seeking to appoint a Head of Delivery leading our Manchester and Liverpool offices who will be accountable for the running and continued success of these established business units.This presents a fantastic opportunity to join the BJSS UK Tech Leadership Team and drive the Region forward, helping to achieve our ambitious company vision and objectives and contributing to BJSS’ continued success and outstanding delivery track record.Three things are important to us;

1. Our people - In addition to leading and developing our existing teams, you will be expected to grow the Manchester and Liverpool office teams further and nurture a diverse environment where people want to be, attracting the best talent in the regional techcommunities.
2. Our clients - building on our phenomenal delivery track record, you will be responsible for continued delivery success with our existing clients, whilst also working with Business Development teams to bring new, exciting projects for your teams to workon.
3. Our profitable, sustainable business - as the owner of the regional P&L’s, you will be accountable for the commercial efficiency and success of your offices.

As a member of BJSS’ UK Tech Delivery Leadership Team, you will have a pivotal role in the continued growth, development and commercial success of BJSS and you will be targeted to achieve this. It’s your office and as a strong and influential leader, youneed to continue to foster a vibrant place to work where our people are engaged, are adopting modern delivery practices and are committed to achieving successful outcomes.About YouA credible leader, you will inspire and actively engage with our people whilst building strong and trusted relationships with our clients. You need to maintain and enhance an office environment where people want to be, encouraging dynamic and collaborativedelivery.You will have strong agile delivery experience and be able to personally shape, influence and support delivery assignments across the BJSS portfolio, setting projects up for success. Being able to excel and make an appreciable difference within a high calibre,dynamic and challenging environment is one of the most stimulating elements of the role. A good appreciation of technology is vital.Commercial experience and entrepreneurial credentials will be key to success; you will be involved with preparing commercial proposals and contractual terms for your delivery engagements and so it is important that these are prepared with appropriate levelsof understanding of team profiles, cost, margin, delivery risk etc. and subsequently managed carefully throughout the delivery of the project.Role CharacteristicsLeadership & People

• Lead by example.
• Provide leadership to the business, with a focus on the Manchester and Liverpool offices.
• Be a focal point for our consultants.
• Be accountable for regional functions including people and well-being, careers and line management, technical quality and engagement delivery, recruitment, resourcing, and operations, in line with the business strategy.

Delivery & Quality

• Be accountable for the quality across all engagements that are delivered from your business unit.
• Ensure that quality procedures are followed and in collaboration with the Leadership Team.
• Collaborate with Heads of Client Services to be recognised as strategic and trusted partners by our clients.

Business & Operations

• Collaborate with the other Heads of Delivery to run an efficient, effective and profitable organisation.
• Support and get involved with marketing, sales and pre-sales.
• Work with other key leaders.
• Understand our business objectives for the year.

Regional Identity

• Your team should feel integrated with central BJSS activity and be aware of news and developments that are relevant to BJSS.
• However, the Manchester and Liverpool offices have their own identities which is relevant to the local marketplace and should be encouraged and developed.
• Identify, agree and support CSR opportunities for BJSS which fit with our vision.

Some of the Perks

• Flexible benefits allowance
• Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support, and other
• Life Assurance (4 x annual salary)
• 25 days annual leave plus bank holidays
• Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands
• An industry-leading referral scheme with no limits on the number of referrals
• Flexible holiday buy/sell option
• Electric vehicle scheme
• Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly
• Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
• You will become part of a squad with people from different areas within the business who will help you grow at BJSS
• We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers
• GymFlex gym membership programme

Required skills

• 1Client Services
• 1Leadership
• 1Partnerships
• 1Line Management