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Head of Customer Services

Zachary Daniels
Job LocationManchester
EducationNot Mentioned
Salary50,000 - 70,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

HEAD OF CUSTOMER SERVICE | LADIES FASHION BRAND | MANCHESTER | UP TO £70,000An amazing opportunity has arisen to join a fast growing, premium and specialist fashion brand in Manchester. Due to the demand which they have been experiencing they are now in need of a Head of Customer Service to join their Senior Leadership Team to provide the consumer with the best customer service experience, making their customer, old & new, return again & again!Key Responsibilities:

  • Deliver the businesss growth strategy by executing new strategies and principles across your department to make a seamless consumer experience
  • Bring the premium element of the brands clothing into the after care for the customer
  • Manage a department across multiple sites in the UK from head office to warehouses
  • Push to achieve a Trust Pilot review of 5*
  • Inform the CFO of customer service journey and new implementation strategies along with results that you are seeing on a weekly basis
  • Monitor team workload vs customer enquires and customer satisfaction rates
  • Implement new ways of working to streamline the customer service experience; building new reports, rolling out new automated software, improving IT and systems
  • Continuously analysis and deep dive into new and historic data around customer service reviews and experience
  • Proactively engage with other parts of the business to improve the department from a systems or ways of working perspective through; finance, IT, logistics and ops
  • Be a people developer, always putting the development of your team at the forefront of tasks
  • Delegate roles and projects effectively and fairly to bring the best out of your teams capabilities
You will be:
  • Experienced with managing budgets and spend
  • Confident speaker
  • Excellent communicator
  • Experienced with reporting into Director or CFO level
  • Been within an ecom/pure play business previously (desired, not essential)
Benefits:
  • On site gym
  • On site parking
  • 25 days holiday + 8 BH
  • 1 day off for your Birthday
  • Flexi / core hours
  • Early Finish Fridays
Zachary Daniels is a Niche, National & International Recruitment Consultancy.Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | SeniorAppointments & Exec | Sales | Supply Chain & LogisticsBBBH26306

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