Head of Clients Services / Client Operations

Job Description

Head of Clients Services / Client OperationsLocation: Trafford, Greater Manchester.Salary: Circa £45,000Contract: Full time, permanent.100% provides award-winning solutions to activate retail experiences for leading global brands. Specialists in international installation and maintenance services for retail display, harnessing market-leading experience and extensive global coverage to deliver our solutions in stores across the world.We bring ideas to life and have worked on high-profile product launches and ground-breaking in-store experiences for brands like Adidas, Nike, Dyson, GoPro, Sony, Sonos, LG and Beats by Dre.What we can offer you:• Competitive salary• Company bonus• Free on-site parking• 25 days holidays per annum• Holidays increased with length of service• Company sickness scheme• Monthly company lunches• Regular fun social events• Private healthcare• Pension scheme• Eye careWho are we looking forOur growth and increasing customer base have created an opportunity for a Head of Clients Services / Client Operations to join our senior management team and deliver retail installation solutions on a global scale. You will ensure that the operational division is managed effectively and efficiently from a client, resourcing, operational and commercial perspective.We have a great team culture with a strong work ethic and are looking for people who are enthusiastic, ambitious and want to be part of an exciting company.Responsibilities:• Display a clear understanding of the companys policies, vision and how their specific function contributes to these.• Develop/maintain and implement the business strategy alongside the board and senior management team.• Participate in the implementation of specific projects, procedures and guidelines to help align the workforce with the strategic goals of the organisation.• Manage a key and strategic client.• Lead and motivate the division, develop and coach team members.• Develop & coach division team members.• Manage talent and succession planning with other business managers.• Ensure behavioral expectations of team members are maintained.• Liaise with team to ensure the agreed management methods, standards and processes are maintained throughout the numerous contracts/project lifecycles.• Taking responsibility for overall progress and use of division resources and initiating corrective action where necessary to deliver client requests or integrate new clients.• Ensure that team are commercially aware, maintaining budgets, maximising cost control and driving cost efficiencies.• Collaborate with team and senior management to ensure that any cost challenges or efficiencies are resolved or addressed for future contracts/projects.• Work with team and supplier management lead to ensure external stakeholders are maximising efficiency and delivering SLAs.• Communicate with other heads of, to ensure that work is neither overlooked nor duplicated by related projects and resource usage is maximised.• Interact with any external suppliers or key stakeholders where appropriate.• Liaise with client contacts where appropriate.• Work with other heads of, to develop and implement key processes/policies into the business (HR, H&S, Facilities etc.)• Work with other heads, Strategic Operations Director to problem solve, share, review and implement best practice consistently across the business.• Plan and manage transitional change initiatives.• In very busy periods, perform the project/program manager role.• From time to time perform other tasks when required.• Tactically and strategically develop all allocated accounts and associated operations to ensure they are fit for purpose.• Ensure the team effectively forward plan, including contingency and scenario planning.What youll need:• Experience in a similar/senior management position.• Familiarity with strategic client management.• Drive the team to deliver company SLAs and KPIs.• Successful transformational change initiatives.• People management/HR policy and process awareness.• Proven strong leadership & coaching skills• Commercially astuteness.• To be solutions focused• Proactive and self-starter.• Proven communicator at all levels.• Strong planning skills.• Ability to think outside of the box.• Successfully executes new initiatives.• Can deliver viable business cases for changes and/or investment.• Understanding of Business processes including Ops, HR, project management etc.• Forward thinking.• Solutions focused.• Highly organized.• Strong analytical skills.• Good attention to detail.• Relentless drive for improvement.• Able to work as part of and lead a team.• Resolves conflict in an effective & timely manner.• Highly professional & positive.• Flexibility to travel to clients and overnight stay.Desirable:• Delivering a service through people.• Retail installation and field working awareness.• Management of large teams.• Adaptable to maximise team motivation and output.Whats nextIf you love a challenge where no two days are the same, please send your CV and tell us why you should be our next 100%er.No agencies please Required skills

Commercial

Operations

Client

Services

Keyskills :
Commercial Operations Client Services