Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Head of Client Experience

The Portfolio Group
Job LocationManchester
EducationNot Mentioned
Salary60,000 - 65,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are looking for an experienced, innovative and driven head of engagement/customer experience manager to join us in this position and drive our customer engagement and operational performance. This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from an Insurance/Law/Shared Services high volume background. You will work closely with senior leadership to improve the operational execution and client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback.Day-to-Day

  • Manage, monitor and review the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests to ensure positive experience for allclients across the service offerings.
  • Identify non-usage and implementing effective processes to increase usage
  • Review our client experience proposing and implementing enhancements to improve our digital engagement
  • Monitor and review client dissatisfaction to improve and enhance the service in an efficient way.
Job Goals and Metrics* To monitor and review the on-boarding process ensuring a positive experience for all new clients across our service offerings.* To monitor and review all client experience interactions are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken* To reduce client attrition and complaints levels, ensuring that all processes take into consideration the client experience and that it is the most efficient way of working* To produce a weekly dashboard, highlighting SLAs adherence both with client experience and service delivery identifying any underlying operational or engagement challenges* Utilising both automated and manual data to analyse and work with service heads/directors to implement the necessary solutions to improve the client experience and reduce service issues or a lack of engagement in our services.INDPENSP967100LC

APPLY NOW

Head of Client Experience Related Jobs

© 2019 Naukrijobs All Rights Reserved