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Job Location | Manchester |
Education | Not Mentioned |
Salary | £45,000 - £55,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Portfolio are recruiting a fantastic, brand-new opportunity with our client, an award-wining, HR Software provider based in the heart of Manchester. The business provides people solutions to over 50,000 clients worldwide.After an incredibly successful year, both in the UK and Canada, our client is searching for a Head of Client Care and Retention to join their growing business and drive their customer and client experience performance.This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from a professional services/ shared services high volume background. You will work closely with senior leadership to improve the operational executionand client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback.This role includes a car allowance or a company car from their electric fleet (Including Teslas).The Head of Client Care and Retention will be responsible for: