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Graduate Operations Specialist

Octopus Energy Limited
Job LocationManchester
EducationNot Mentioned
Salary21,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

*Due to moving into the top 3 floors of a new office block, with 360 views over the whole of Manchester, we are HIRING NOW FOR A JULY/AUGUST START DATE!*We have an exciting opportunity to become the pioneers of our brand new team in Manchester, in this new role of Graduate Operations SpecialistWe are looking for enthusiastic people to contribute to the growth of Octopus. You must be an excellent communicator and have top quality people skills. You must be comfortable presenting products or services over the phone as well as dealing with customerobjections. The main goal of a Graduate Operations Specialist is to help Octopus grow by offering fantastic customer service with factual information about our products and services.As a Graduate Operations Specialist, you will be the first point of contact from Octopus that our customers reach out to and as such, youre responsible for ensuring you promote the very best of Octopus Energy by offering an informative, friendly, verbalhandshake while taking the customer on a journey of educational discovery into Octopus Energy as there new energy supplier.What youll do:

  • Youll be the first point of contact with prospective new customers that are looking to join Octopus Energy
  • Speak with potential or existing customers to inform them about our products and services in a friendly manner
  • Customer Service is at the heart of everything we do, so youll be super friendly and always happy to go that extra mile to help customers
  • Be comfortable answering enquiries in volume - youre taking customers on a journey of discovery, remember!
  • Onboard customers by assisting them to select the best tariff to suit their needs- youll become an Octopus product guru!
What youll need
  • Previous experience of working in fast-paced customer service, operations or telesales environment would be advantageous
  • Clear communicator with a focus on listening and acute attention to detail
  • Honest, focused, and committed to delivering the highest levels of customer service
  • Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow
  • To be a quick learner due to exposure to different departments
What youll get
  • A base salary starting from £21,500
  • Octopus Energy is a unique culture. An organisation where people learn, decide and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work tobe rewarded with perks you actually care about!
  • View all our benefits here ---> https://octopus.energy/octopus-employee-benefits/
If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team! If you dont have a CV to hand then thats also fine... please attach a short message as your CV just telling us a bit more about you andwhy youre interested in a career at Octopus Energy!

Keyskills :
Customer ServiceNegotiationSalesTelesalesObjection Handling

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