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Graduate French Speaking Customer Coordinator

Tagged Resources
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The Company:A Graduate French Speaking Customer Coordinator is needed to join a well-established, family run business that specialises in homeware products and have an extensive customer base in the UK and international markets. The ideal candidate will be fluent in French and have a passion for working with the public. The working hours are Monday to Friday 8.30 - 5pm, with a great working environment and progression opportunities.The Role:

  • Answer export customer enquiries via telephone, fax, e mail, or website.
  • Provide office contact for International Sales Managers.
  • Provide quotations and pro forma invoices.
  • Daily liaison with logistics department to provide order information.
  • Daily liaison with warehouse operations to provide order and despatch information.
  • Inputting and monitoring of all export orders.
  • Maintain and develop existing and new customers through individual account support.
  • Respond to and follow up sales enquiries using appropriate methods.
  • Creating product spreadsheets and upload to web portals.
  • Provide up-to-date knowledge of products, services and policies.
  • Provide efficient after-sales and customer support.
  • Promotion of sales via phone, fax & email.
  • Support for external agents/representatives.
  • Develop effective relationships both externally and internally.
  • Potential to attend international trade fairs and limited overseas travel.
    • Skills Required:
  • Educated to degree level or similar.
  • Foreign language(s) French (must) and Dutch/Flemish and/or Swedish)
  • Experience of order progressing and business maximisation.
  • Pro active and sales orientated.
  • Organised and used to working within deadlines using own initiative.
  • Customer service driven.
  • Numerate with experience of price quotation (within pre determined parameters).
  • Able to communicate effectively via written media and excellent telephone communicator.
  • Manage time and workload effectively and efficiently.
  • Computer literacy. Must be adept in use of MS Office 2000 or later, particularly Excel and Word, internet and email.
  • Ability to deal with multiple priorities at a time.

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