General Manager

Job Description

JOIN OUR FAMILYAt RBH we believe ourpeopleare our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasonswe are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...THE OPPORTUNITYOur search is on for an experiencedGeneral Managerto join The Alan Manchester – an exceptional 6-story hotel right in the heart of Manchester. The Alan is not just a hotel; its a creative hub with an open-plan kitchen, bar, restaurant,and 137 distinctive bedrooms. Check out its vibe here@thealanmcr • Instagram photos and videosAs an General Manager youll be all about delivering creative guest experiences while driving the commercial success of the property. Reporting directly to the Ops Director, youll oversee the hotel team and be responsible for crucial businessdecisions. Were looking for someone whos hands-on and knows the ins and outs of all hotel departments.ABOUT YOUOur ideal candidate is someone who brings a wealth of experience across the entire hotel operations, backed by strong management skills. Youre a pro at juggling priorities, organising workloads, and providing clear direction to your team. Your attentionto detail is legendary, and your communication and interpersonal skills are top-notch. Most importantly, youve got a proven track record in hospitality or management and can inspire your team to deliver extraordinary guest satisfaction. It is imperative thatour General Manager can motivate their team while specialising in exceptional guest satisfaction. We are seeking someone focused, who can confidently enforce the excellence of hotel standards, policies, and procedures in accordance RBH.Youre not just a manager; youre a leader with ambition, enthusiasm, and a genuine passion for the hotel industry.A DAY IN THE LIFE OF A GENERAL MANAGER AT THE ALANWhat you will be doing...

• Leading a team in delivering the experience our guests are already enjoying.
• Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service
• Meet with potential clients to promote the hotel and maximise sales
• Work closely with the revenue management team to develop effective pricing strategies for the business
• Meet with potential clients to promote the hotel and maximise sales..

REQUIREMENTS To succeed in the role of General Manager, you will need the following qualities and skills.

• Proven track record of successfully establishing and directing a team within a full-service property.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Possess excellent organisation and time management skills with an eye for detail and the ability to use own initiative.
• The ideal candidate will be able to work well under pressure whilst maintaining a positive, can-do attitude and be highly motivated with a drive to succeed to be the best.
• Customer focused with a commitment to delivering exceptional levels of guest service.
• Excellent leadership skills with a hands-on approach and lead-by-example work style.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
• Experience of using IT Systems on various platforms
• An open, positive, and communicative personality
• Ability to handle multiple challenging priorities and assignments.
• Excellent knowledge of the local market (preferred)
• Previous experience working within a similar property.
• Balanced approach to our people, commercial and the community.
• Experience managing and coordinating a large team.
• A strong focus on F&B/C&B within a similar outlet

WHAT WE OFFERYou will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package,click hereto watch our employee benefits video.EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex,gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships.We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interviewprocess. If at any point throughout our process you require reasonable adjustments, please .#LifeatRBH #J-18808-Ljbffr