G7 Service Analyst/Architect

Job Description

Join us as a G7 Service Analyst/Architect with the Home Office (Remote/Manchester or Croydon/Full Time/Permanent)Why Join the Home OfficeThis role is an exciting opportunity for a dynamic and innovative person to be at the forefront of change in one of the great Departments of State. We are delivering significant transformation to continue keeping our citizens safe and our country secure.New technology and the fast-evolving nature of the threats we face mean we must adapt, and adapt fast, and with the UK leaving the EU, the need for change is greater than ever.About CapitaAt Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent acrossour business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than everand we always need new talent to help us achieve our goals.We are currently recruiting for interesting and exciting positions at the Home Office. The Home Office keeps the UK secure and prosperous; protects its citizens, residents and visitors and their property; and upholds rights, liberties and the rule of law.Leading on immigration and passports, drugs policy, crime and fire policy, counterterrorism and work to ensure visible, responsive and accountable policing in the UK.About DDATHome Office Digital, Data and Technology (DDaT) designs, builds and develops services for the rest of the department and for government. Our capability is at the core of Home Office evolution. Our role is to enable transformation through improved businessefficiency.The DDaT function is at an exciting point of evolution. Since 2010, the delivery of technology services within the UK government has been radically transformed, relating to the relationship with large suppliers. Major changes were implemented to enable departmentsto take back control of the design, build and/or operate aspects of their key technology services wherever appropriate. In many cases, such changes enable optimised economics, greater leverage of niche suppliers with deep subject matter expertise, better understandingand management of technical risk and greater agility and responsiveness to evolving business needs.The Role of Service Analyst/ArchitectThis is a unique role for an individual with specialist knowledge of the architecture of services and how they are mapped. DDAT have a backlog of services that need to be managed, prioritised, and mapped to ensure they are working to the highest standard.Responsibilities

• Producing service designs which ensure that support for the new service is comprehensive, efficient and reuses existing capability
• Developing and documenting the proposed service design for the integration and implementation of solutions, working with and across other areas of DDaT and the business to ensure that the requirements are included in business cases, project plans, supplierprocurements and Service Design Packages
• Exercising strong stakeholder management skills to drive completion of a service design, including brokering decisions and bridging technical and business disputes by weighing up risk, complexity impact and deliverability
• Leading the evaluation of a new service once it has been integrated, identifying best practices and lessons learned to incorporate into future integration plans
• Creating detailed plans for the integration of new services into existing architecture, considering the broader context, strategies, and operating model of the organisation
• Defining and helping shape best practices and standards within Architecture and SADI teams, working closely with Heads of Role and the Chief Technology Office

Requirements

• Understanding of the architecture of services
• Experience with ServiceNow & Common Service Data Models (CSDM) or similar
• Incident Management & Change Management
• ITIL
• Complex Class Diagrams
• Logical Data Models (LDM)
• ERDs
• Detailed, methodical & patient